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Important alert

RMT conductors strike - Wednesday 22nd February

The RMT has announced that they plan further industrial action. If the strike goes ahead we expect our services to be disrupted. Please find updated information on what we are planning to operate on our strike page.


Central and Waterloo & City line strike - Wednesday 22nd February

A Tube strike is planned on the Central and Waterloo & City lines from 23:30 on Tuesday 21 February and all day Wednesday 22 February.

Southern train services in the London area may be busier than usual.

For more information please visit the TfL Website.

 
 

 

Compensation announcement

Southern has introduced a more generous Delay Repay scheme, from 11 December 2016, which offers passengers compensation for journeys delayed over 15 minutes rather than 30 minutes.

We have also introduced a new compensation scheme for season ticket holders.

Learn more

Improving your railway

Over our seven year franchise we are committed to deliver changes at our stations, on-board our trains and behind the scenes to improve the customer experience. This includes changes to how we sell tickets, our station environments, some of our frontline roles and how we look after our customers.

Find out more here about how we are improving the customer experience

Southern performance improvement plan

Network Rail, Govia Thameslink Railway (GTR) and Southern are working together to improve performance, and have published an updated performance plan. Further information can be found on our performance pages.


Modern Slavery Act