Southern has introduced a more generous Delay Repay scheme, 'Delay Repay 15', from 11 December, which will offer passengers compensation for delayed journeys over 15 minutes rather than 30 minutes.
We will also be introducing a new compensation scheme for season ticket holders in January.
2018 timetable consultation
We want to hear what you think of the biggest timetable shake-up proposed in a generation that promises to boost capacity and expand the cross-London Thameslink network.
Phase 1 of the timetable consultation is now closed. We will be launching phase 2 late spring/early summer 2017 when full timetables will be available for further comments.
Improving your railway
Over our seven year franchise we are committed to deliver changes at our stations, on-board our trains and behind the scenes to improve the customer experience. This includes changes to how we sell tickets, our station environments, some of our frontline roles and how we look after our customers.
Find out more here about how we are improving the customer experience
Southern performance improvement plan
Network Rail, Govia Thameslink Railway (GTR) and Southern are working together to improve performance, and have published an updated performance plan. Further information can be found on our performance pages.
Modern Slavery Act