Southern has introduced a more generous Delay Repay scheme, from 11 December 2016, which offers passengers compensation for journeys delayed over 15 minutes rather than 30 minutes.
We have also introduced a new compensation scheme for season ticket holders.
Improving your railway
Over our seven year franchise we are committed to deliver changes at our stations, on-board our trains and behind the scenes to improve the customer experience. This includes changes to how we sell tickets, our station environments, some of our frontline roles and how we look after our customers.
Find out more here about how we are improving the customer experience
Southern performance improvement plan
Network Rail, Govia Thameslink Railway (GTR) and Southern are working together to improve performance, and have published an updated performance plan. Further information can be found on our performance pages.
Modern Slavery Act