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Improvement works

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Major changes to train services on the Bank holiday weekend

Saturday 30 April to Monday 2 May 2016

Engineering work between Balham and Norbury will result in major changes to Southern services to and from London Victoria on Saturday and Monday, and most services will be diverted to and from London Bridge instead. On Sunday there will no services to or from London Victoria.

For more information, please view Improvement works.

Plan your journey at or by calling 03457 48 49 50.

Strike action by RMT Union members

We have been advised by the RMT Union that its conductor members will hold further strikes on 10-11 May and 12-13 May.

For further information on how your journey may be impacted please visit our RMT strike customer advice page, this includes more information about the times of trains, ticket acceptance and alternatives and compensation and refunds.

Modernising our stations and on-board customer service

At some of our stations, where sales from ticket offices are low, we want to bring staff out from behind the windows and on to the concourse to work where they’re needed most. Find out more here.

We are also looking to improve customer service on board our trains and improve our service reliability, so we are proposing a new role of On-Board Supervisor. Find out more here.

Southern performance improvement plan

Network Rail, Govia Thameslink Railway (GTR) and Southern are working together to improve performance, and have published an updated performance plan. Further information can be found on our performance pages.