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Important alert

RMT Union announces 2 days of strike action

We have been informed that conductors and station staff in the RMT union are planning to strike.
 
  • Station staff plan to strike on Wednesday 7th September.
  • Conductors plan to strike on Wednesday 7th and Thursday 8th September.  
Please read our strike page here.
 

August Bank Holiday weekend

If you're planning to travel over the Bank Holiday weekend please make sure that you check ahead, planning your journey with the latest travel information at nationalrail.co.uk.  Please leave plenty of time for your journey as we expect train services across the network to be very busy.  Remember our hot weather advice:

  • If you feel unwell on the platform please do not board the train. Seek help from station staff.
  • If you feel unwell on board the train please alight at the next station stop and seek help from station staff.
  • Avoid activating the passenger alarm between stations - help can be more easily obtained when the train is at a platform.
  • Stay hydrated. Carry a bottle of water with you while you are travelling.

For more information and advice on using our services this Summer, visit our How seasonal weather affects the railway page.


Revised timetable on Mondays to Fridays until further notice

In order to give you more certainty for your journey and enable you to better plan, we have implemented an amended timetable on Mondays to Fridays that we will be able to operate more reliably.

You will be able to claim compensation against trains cancelled in advance or against delays experienced on the day. For full timetables and to claim compensation, visit our revised timetable page.

 
 

 

Improving your railway

Over our seven year franchise we are committed to deliver changes at our stations, on-board our trains and behind the scenes to improve the customer experience. This includes changes to how we sell tickets, our station environments, some of our frontline roles and how we look after our customers.

Find out more here about how we are improving the customer experience

Southern performance improvement plan

Network Rail, Govia Thameslink Railway (GTR) and Southern are working together to improve performance, and have published an updated performance plan. Further information can be found on our performance pages.