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Important alert

New RMT Strike announced

The RMT has announced they plan further industrial action on Saturday 8 April 2017. If the strike goes ahead we will run as many services from our normal Saturday timetable as possible, however there will be some cancellations. We are working on the plans now and will update our RMT strike page as more detail becomes available.

 
 

 

Compensation announcement

Southern has introduced a more generous Delay Repay scheme, from 11 December 2016, which offers passengers compensation for journeys delayed over 15 minutes rather than 30 minutes.

We have also introduced a new compensation scheme for season ticket holders.

Learn more

Improving your railway

Over our seven year franchise we are committed to deliver changes at our stations, on-board our trains and behind the scenes to improve the customer experience. This includes changes to how we sell tickets, our station environments, some of our frontline roles and how we look after our customers.

Find out more here about how we are improving the customer experience

Southern performance improvement plan

Network Rail, Govia Thameslink Railway (GTR) and Southern are working together to improve performance, and have published an updated performance plan. Further information can be found on our performance pages.


Modern Slavery Act