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Results for 2009
National Passenger Survey results for Autumn 2009
The figures shown are percentages of passengers satisfied with each category. 82% of Southern's passengers were satisfied overall with Southern's provision of services and facilities
| Station Facilities | Score |
|---|---|
| Ticket buying facilities | 67 |
| Provision of information at stations | 78 |
| Upkeep / Repair of stations | 63 |
| Cleanliness | 71 |
| Facilities and services | 50 |
| Attitude and helpfulness of staff | 70 |
| Connections with other transport types | 76 |
| Car parking facilities | 35 |
| Overall environment | 64 |
| Your security whilst at the station | 64 |
| Availability of staff | 58 |
| How requests to staff were handled | 83 |
| Train Facilities | Score |
|---|---|
| Train frequency | 75 |
| Train punctuality and reliability | 79 |
| Length of journey time | 83 |
| Connections with other services | 72 |
| Value for money | 42 |
| Cleanliness of the train | 76 |
| Upkeep and repair of train | 76 |
| Provision of on-train information | 76 |
| Helpfulness of on-train staff | 56 |
| Space for luggage | 50 |
| Toilet facilities on train | 41 |
| Sufficient room on the train | 68 |
| Seating comfort | 73 |
| Ease of getting on/off | 79 |
| Passenger security on-board train | 72 |
| Cleanliness of the inside | 76 |
| Cleanliness of the outside | 77 |
| Availability of on-train staff | 38 |
| How delays were dealt with on-train | 33 |
Service update
- Brighton MainlineGood Service
- West LondonGood Service
- MetroGood Service
- OxtedGood Service
- RedhillGood Service
- Mainline WestGood Service
- Mainline EastGood Service
- Coastway WestGood Service
- Coastway EastGood Service
- Gatwick ExpressGood Service
