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Service Update

Services across our network are severely disrupted this evening due to a number of ongoing and earlier incidents.

Owing to a number of incidents during the afternoon, our services are severely disrupted this evening with many trains cancelled and delayed by over 30 minutes.

These incidents have included multiple broken down trains and signal failures.

These incidents have led to drivers and trains being in the wrong place for their next workings and despite our best efforts we have been unable to return the train service to normal levels.

At the present time, no trains are able to operate between Havant and Chichester owing to trespassers on the track.  The British Transport Police and Network Rail are in attendance trying to locate and remove the trespassers.

Some last trains this evening will be cancelled.  These will be replaced by rail replacement bus services or other alternatives.  There may be some wait for these however and your journey is likely to take longer than expected.  Please check before you travel using National Rail Enquires.

If your train has been delayed by 30 minutes or more, you can claim compensation using our delay repay scheme.

For more information on the ongoing incidents, please visit our live running information page 


RMT Union announces 2 days of strike action

We have been informed that conductors and station staff in the RMT union are planning to strike.
 
Please read our strike page here

August Bank Holiday weekend

If you're planning to travel over the Bank Holiday weekend please make sure that you check ahead, planning your journey with the latest travel information at nationalrail.co.uk.  Please leave plenty of time for your journey as we expect train services across the network to be very busy.  Remember our hot weather advice:

For more information and advice on using our services this Summer, visit our How seasonal weather affects the railway page.


Revised timetable on Mondays to Fridays until further notice

In order to give you more certainty for your journey and enable you to better plan, we have implemented an amended timetable on Mondays to Fridays that we will be able to operate more reliably.

You will be able to claim compensation against trains cancelled in advance or against delays experienced on the day. For full timetables and to claim compensation, visit our revised timetable page.

Southern wins at the National Transport Awards

Date: 12 Oct 2012.

Southern has scooped the Contribution to Sustainable Transport award at the prestigious National Transport Awards. Southern’s Balham station was highly commended in the Rail Station of the Year category and Southern train Conductor, Corrine Dowden was highly commended in the Frontline Employee of the Year category.

Southern’s Managing Director, Chris Burchell said “I am very pleased that we have been recognised for our efforts in sustainability. Although travelling by train is already a greener option for travellers, we fully understand that we, as a company can further reduce the size of our carbon footprint and that is what we continue to work towards. ”

In the Contribution to Sustainable Transport category, Southern showed that it has always aimed to lead the way in the rail industry in minimising its environmental impact. Central to Southern’s environmental approach are: the appointment of 43 volunteer environmental champions; engagement with its staff and customers to support its initiatives; to create an environmental management system which is robust but supports the business; to reduce carbon emissions; and to reduce energy use.

Key milestones have included a 17% reduction in traction power consumption due to regenerative braking on its fleet of Class 377 trains, 10% reduction in electricity consumption from reducing voltage in depots from 240 to 220 volts, an increase in recycling of waste materials from 34% to 72% and a saving of 3.1% or 6,000 tons of carbon dioxide per year by improving energy use on its trains.

It was also noted that Southern’s 30 Station Travel Plans are encouraging passengers to move to bus, cycle and walking to stations. To encourage this, over 1,500 additional bicycle parking spaces have been provided across the Southern Network.

In the Rail Station of the Year category, Balham was highly commended for its £1m station modernisation scheme. In March last year, an 11-month programme of improvements begun at this very busy Tube interchange station following consultation with local residents and other key stakeholders. Improvements include: better accessibility; repositioning of the ticket gateline to improve passenger flow; a new station entrance from Balham High Road; more accessible ticket windows; improved customer information systems; better signage and a deep clean and repaint.

In the Frontline Employee of the Year category, Corrine Dowden, who is a Brighton based train Conductor was highly commended. Corrine won her place in the final as she is committed to Customer Care and demonstrated this through her actions when the train she was working on lost power in a tunnel and was stranded for three hours. Unable to use any information systems to communicate with her passengers on the 12-car train, Corrine decided to walk the entire length of the train, informing passengers of the problem, calming those who were nervous, helping two pregnant women to a more comfortable area of the train and calling the mother of an unaccompanied child to let her know that he was safe and well. Throughout the entire three-hour period, Corrine ensured that everyone was fully informed and looked after.

Mr Burchell added: “I’m particularly pleased for the staff at Balham station as they have worked hard to ensure that the customer experience they provide is welcoming, friendly and helpful, adding tremendously to the superb modernisation programme which has transformed the station. 

“I congratulate Corrine on her achievement. It’s well deserved and typifies our aim of making every journey better for our passengers.” 

 

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