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Southern Customer Services

Open daily: 0700 - 2200 (closed Christmas Day)

We are currently experiencing high numbers of customer contacts. If you have already been in touch, there is no need to chase us as we will get back to you within 20 working days.

Thank you for your patience

Contact us - telephone Telephone:

03451 27 29 20

Contact us - fax Fax: 03451 27 29 30
Contact us -text phone Minicom /
03451 27 29 40
Contact us email icon Email: Enquiries webform 
or email:
Contact us - post Post: PO Box 10240
LE65 9EB

Calls to 0345 numbers are the same price as calling an 01 or 02 landline, even from mobiles.

For more information on how to contact Southern please view our complaints document:

PDF Govia Thameslink Railway complaint handling procedure