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Contact us

Southern Customer Services

Open daily: 24 hours (closed Christmas Day)

Contact us - telephone Telephone:

03451 27 29 20 - View telephone options

Cost to call 0345 numbers are the same price as calling an 01 or 02 landline even from mobiles

Contact us - fax Fax: 03451 27 29 30
Contact us -text phone Minicom /
Textphone:
03451 27 29 40
Contact us email icon Email: Enquiries webform 
or email: comments@southernrailway.com
Contact us - post Post: PO Box 10240
ASHBY-DE-LA-ZOUCH
LE65 9EB

For more information on how to contact Southern please view our complaints document:

PDF Southern complaints document (106KB)

Why have our postal addresses changed?

Our Customer Services team are still in the same place and the old addresses are still live, however we divert our mail to a site in Leicestershire where it is scanned and uploaded electronically to our system. The new addresses have been advertised to remove any unnecessary delay associated with the forwarding of mail.