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Important alert

This is an important announcement

Damage to the overhead electric wires earlier today between Watford Junction and Milton Keynes Central/ RMT Strike Action announced for 3rd and 5th October

 
 

You are here: Home > Terms of use > Terms of use - Customer complaints policy

Our customer complaints policy

This Website and the services available on it are provided by Southern Railway Limited. We are committed to meeting the highest quality standards in the delivery of the service we provide to our customers. We aim to provide efficient and effective service and take any problems that do arise very seriously indeed. We aim to ensure that any complaints our customers may have are identified quickly and dealt with in accordance with our complaints handling procedure. In the event that you have any cause for complaint with regard to any of our services please visit our Contact Us page.

A copy of our written complaints procedure will be provided to you upon request.