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You are here: Home > Southern > National Rail passenger survey results

National Rail passenger survey results

Our NRPS results for Spring 2017 for Southern are below:

Indicators Score %
How well train company deals with delays 28
How request to station staff was handled 85 
The attitudes and helpfulness of the staff (Station) 69
Usefulness of Information Provided during Delay 33
The availability of staff (Station) 60
Provision of information about train times/platforms 76
Cleanliness (Station) 72
Ticket buying facilities 72
Facilities for car parking 41
The upkeep/repair of the station buildings/platforms 65
The facilities and services (Station) N/A
Your personal security whilst using that station 69
The provision of shelter facilities 68 
Overall environment (Station) 67
Availability of seating (Station) 46
The cleanliness of the inside (Train) 67
Level of crowding (Sufficient room for all passengers to sit/stand) 67
The provision of information during the journey 70
Upkeep and repair of the train 66
Your personal security onboard 68
The cleanliness of the outside (Train) 65
The space for luggage (Train) 46
Punctuality/reliability (i.e. the train arriving/departing on time) 57