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You are here: Home > Southern > National Rail passenger survey results

National Rail passenger survey results

Our NRPS results for Autumn 2016 for Southern Railway are below:

Indicators Score %
Overall satisfaction with your journey 65
Overall satisfaction with the station 74
Ticket buying facilities 70
Provision of information about train times/platforms 73
The upkeep/repair of the station buildings/platforms 69
Cleanliness 75
The facilities and services 58
The attitudes and helpfulness of the staff 70
Connections with other forms of public transport 73
Facilities for car parking 45
Overall environment 67
Your personal security whilst using the station 68
The availability of staff 53
The provision of shelter facilities 67
Availability of seating 38
How request to station staff was handled 77
The choice of shops/eating/drinking facilities available 44
Overall satisfaction with the train 70
The frequency of the trains on that route 56
Punctuality/reliability (i.e. the train arriving/departing on time) 44
The length of time the journey was scheduled to take (speed) 68
Connections with other train services 61
The value for money of the price of your ticket 38
Upkeep and repair of the train 71
The provision of information during the journey 68
The helpfulness and attitude of staff on train 52
The space for luggage 45
The toilet facilities 40
Sufficient room for all passengers to sit/stand 62
The comfort of the seating area 68
The ease of being able to get on and off 76
Your personal security on board 74
The cleanliness of the inside 72
The cleanliness of the outside 71
The availability of staff 31
How well train company deals with delays 23