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Our customer report

Connections is our twice yearly report to our customers. You'll be able to keep track of whether we have met our targets and commitments, and read about our plans for the future. We will also report on what improvements you said you'd like to see and what we are doing about them.

The latest edition of Connections is available here (download a copy in pdf format below). You can also ask our customer services team to send you a copy.

In this issue we focus on bringing you up to date with our progress in addressing challenges and preparing for the introduction of more frequent, dependable services to, through and beyond London in 2018.

PDF Connections - issue 6