On Sunday 29th January, the day-to-day management of Gatwick Airport railway station transferred from Network Rail to Southern. As the rail industry seeks to evolve and work together more closely to be more responsive to passenger needs, plus with the significant improvement programme underway, it was identified that Southern is better placed than Network Rail to run this fast-developing station.
Southern Director, David Scorey said: “We already manage 156 stations and it’s that station management experience, which includes provision of excellent levels of customer service and train dispatch, which is at the core of our business. It was the obvious thing to do, especially as the station is set for major redevelopment, and I know that airline passengers and commuters alike will benefit tremendously from this move.”
Mark Ruddy, Network Rail’s route managing director for Sussex, said: “As Gatwick Airport station changes, we agreed that Southern is well placed to manage the day-to-day operations alongside the many other stations it runs across the Sussex area. This will give passengers the consistency of customer service across the whole route and will allow Network Rail to focus on the big challenge of delivering a bigger and better railway for Britain.”