Our stakeholders

At Southern, we realise that the way we run our company, and the responsibilities we have, are of vital importance to a wide range of external stakeholders as well as passengers.

Local communities, councils and councillors, MPs, user groups and transport authorities all have a stake in us and our future. We make it our business to listen to their views, through passenger user groups, liaison meetings, ‘Meet the Managers‘ opportunities at London termini and newsletters.

Southern has established a Stakeholder Advisory Board where passenger and staff representatives meet regularly with senior managers to share ideas, tackle problems and initiate improvements. The board’s views result in real, constructive responses from Southern, turning opinion into action where it will make a positive difference for the benefit of stakeholders.

Stakeholder Groups

There are a two Independent Consumer Groups and several Passenger Groups in the Southern area.

Independent Consumer Groups

There are two consumer groups set up by parliament to protect rail users' interests:

London TravelWatch - covers the area in and around London

6 Middle Street
London EC1A 7JA
T: 020 7505 9000
F: 020 7505 9003
E:  enquiries@londontravelwatch.org.uk
W:  www.londontravelwatch.org.uk

Passenger Focus - covers routes south of Gatwick, Oxted & Dorking

Freepost (RRRE-ETTC-LEET)
PO Box 4257
Manchester M60 3AR
T: 0845 302 2022
F: 0845 850 1392
Minicom/textphone: 0845 850 1354
E: info@passengerfocus.org.uk
W:  www.passengerfocus.org.uk

Rail Users' Associations

There are a number of independent Rail Users' Associations set up by passengers to promote their interests. If you would like to contact a group in your area see below:

Brighton Line Commuters

(incorporating Eastbourne Line Commuters and Worthing Line Commuters)
93 Cromwell Road
Hove BN3 3EG
T: 01273 779 924
E: commuters@blcmailbox.wanadoo.co.uk

Edenbridge and District Rail Travellers' Association

Geoff Brown (Hon. Secretary)
20 Ridgeway
Edenbridge
Kent TN8 6AR
E: gbrown887@btinternet.com

Marsh Link Action Group

(Ashford to Hastings line)
Membership Secretary
PO Box 100, RYE, East Sussex
TN31 7DP
W: www.mlag.org.uk

Reigate, Redhill & District Rail Users' Association

Membership Secretary
Fairlawn Stables
Fairlawn Drive
Redhill
Surrey RH1 6JP

Southwark Rail Users' Group

Covering the following stations: North Dulwich, East Dulwich, Peckham Rye, Queen's Road Peckham, South Bermondsey on Southern routes as well as Nunhead and Denmark Hill on Southeastern.

Eileen Conn (co-ordinator)
E: SRUG@southwarkrailusers.net
W: www.southwarkrailusers.net

West London Line Group

Mark Balaam (Chairman)
E: comments@westlondonlinegroup.org.uk
W: www.westlondonlinegroup.org.uk

West Sussex Rail Users' Association

Covering stations from Three Bridges to Chichester and Bognor Regis, and from Worthing to Emsworth.

Trevor Tupper (Membership Secretary), 64 Brampton Court, Stockbridge Road, Chichester, PO19 8PD
E: contact@wsrua.org.uk
W: www.wsrua.org.uk

If you would like your organisation featured on this page, please email communications@southernrailway.com. Please use the 'Contact us' page for general comments.