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You are here: Home > Southern > Southern customer cabinet

Southern customer cabinet

The Southern Customer Cabinet (formerly known as the Southern Stakeholder Advisory Board) brings together both staff and passengers travelling across our network. The Cabinet offers a unique forum where views can be shared and practical ideas for improvement can be put before senior managers.

The Cabinet first met in February 2003 and was formed to promote a better understanding of customers and of problems encountered by Southern employees.This important voluntary Cabinet is made up of seven passengers who are a broad representation of our customers, with one passenger representing people with accessibility needs. In addition, the Cabinet is made up of two members of staff, making a total of nine Cabinet members.

Members of the Cabinet have the opportunity to give advice and recommendations on customer strategy and business planning and they have a budget for self-generated projects.

The Cabinet is co-chaired by the Passenger Service Directors Alex Foulds and Angie Doll. The Head of Communications, Jane Lee, also sits on the Cabinet.

See a list of the current Cabinet members.

Introducing our new Access Advisory Panel

We are in the process of setting up our Access Advisory Panel to help us improve the customer experience of passengers with accessibility needs. Find out more here.