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You are here: Home > Southern > Southern customer cabinet > Access Advisory Panel

Access Advisory Panel

Improving the customer experience

We're setting up an Access Advisory Panel to help improve the customer experience for passengers with accessibility needs travelling on Southern and Gatwick Express.

After successfully recruiting three members during the summer of 2016, we started the second phase of our recruitment process which closed on Sunday 30 October 2016. We are now in the process of reviewing the applications received and hope to appoint a full Panel in the coming weeks.

The Access Advisory Panel will have eight volunteers made up of six passengers and two members of staff. The Panel will be made up of a cross section of passengers from across our routes to ensure that it represents as much of our network as possible.

This important voluntary Panel will offer members a unique forum where views can be shared and practical ideas for improvement can be put before senior managers. The Panel will also have the opportunity to give advice and recommendations on customer strategy and will have a small budget for self generated projects.

The Access Advisory Panel will represent the needs of all of our passengers, including:

  • Passengers with visual/hearing impairments
  • Passengers travelling with young children
  • Elderly passengers requiring assistance when travelling
  • Passengers with hidden disabilities
  • Passengers with physical disabilities

Once the Panel has been established we will update you on its progress and how it's helping us to improve the customer experience for passengers with accessibility needs.