Southern improvements

"We are at the start of an exciting new franchise, where delivering noticeable improvements for our passengers will be at the heart of what we do. We have exciting plans that we are putting into action which will deliver real benefits in all areas of your journey through a £76m investment programme. Over the next five years, and 10 months, we will deliver a comprehensive package of benefits to passengers, including improvements to trains, stations, security, information and retailing, and we will continue to work with local communities as we deliver those benefits. Punctuality and reliability are top priorities for passengers too so we'll be working with Network Rail to improve those over the franchise period.

Our Plans

• Additional capacity: an additional 10% carrying capacity across the network by Dec 2013
• Further investment in trains and stations: a £76m programme including refurbishing the interiors of trains and improving facilities at stations
• Focus on punctuality: further focus on maintaining and improving our current record levels
• Improved passenger access and integration at stations: over 1000 more car parking and 1500 more secure cycle spaces to be installed. Improved real time information at every station, new help points and connecting bus information at 75 stations
• Improved security: All trains and stations to have CCTV by 2011 and the introduction of a new 38 strong Safer travel team
• Easier ticket buying: 120 new ticket machines by 2012 plus the introduction of smartmedia similar to Oyster by early 2012
• Improved overall passenger experience: introduction of a new Service Quality Management system to monitor, measure and improve every aspect of a passengers journey with Southern

In this section of the site you will find details of those plans as they are being implemented. We will be updating this section regularly, so please come back soon to find out more."
 

Southern achieve British Transport Police Accreditation

After a lengthy application process Southern has received British Transport Police (BTP) accreditation under the Railway Safety Accreditation Scheme, paving the way for greater passenger security.

Receiving accreditation means that a new Safer Travel Team of dedicated BTP officers and 32 specially trained accredited Railway Enforcement Officers (REO) with additional legal powers will be introduced in 2010.

The REOs will a wear distinctive uniform and will be dealing with travel fraud, disorder and anti-social behaviour as well as enforcing byelaws.

The introduction of the Safer Travel Team will enhance security for passengers and Southern employees supporting our vision to make every journey better.

 Railway Safety Accreditation Certificate (1.8MB)