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You are here: Home > Tickets & fares > Refunds > Season ticket refunds

Season ticket refunds

Any refund is calculated from the date the Season ticket was handed in.

The refund will be the difference between the price you paid and the cost of a ticket or tickets required for the period for which you have actually used (or held) the ticket, plus an administration charge.

Because of the discounts on longer term Season tickets, refunds are not made pro rata to the periods before/after surrender and Annual Season tickets have no refund value after 10 months usage.

For this reason we recommend that employers' Annual Season ticket loan schemes are set up so that reimbursements are made in 10 equal monthly payments with two 'free' months at the end of the year, rather than in 12 equal monthly payments.

Please note that special consideration is given to any applications for refunds against a duplicate Season ticket.

We are subject to the refund terms and conditions as specified in the National Rail Conditions of Travel.