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You are here: Home > Your journey > Accessibility

Accessibility

We are committed to working towards the provision of a more accessible rail network. We recognise wide range of disabilities, whether permanent or temporary, that can affect our passengers' ability to fully use the services we provide. We aim to ensure that as many passengers as possible benefit from increased accessibility, including older people, pregnant ladies, people carrying luggage and those with small children.

Find out more about accessible rail journeys with the Rail Adventures page of National Rail Enquiries.

Accessibility leaflets and information
Website accessibility statement
PDF Station Access Map (2MB)
PDF Southern DPPP policy (1.89MB)
PDF Making Rail Accessible brochure (3MB)
PDF Easy Read Access Guide (1.43MB)
PDF Communication Guide (555KB)
PDF Travel Support Card (96KB)
PDF Disabled Railcard Leaflet (1MB)
PDF Priority Seat Card Criteria (24KB)
PDF Priority Seat Card Application (28KB)
PDF Priority Seat Card Terms & Conditions (23KB)
PDF Priority Seat Card FAQs (27KB)

To view PDF's on this page you will need the Adobe Acrobat Reader.

For more information about travelling with Southern, from station accessibility to booking assistance at our stations, please call our friendly Assisted Travel team on the freephone number 0800 138 1016.

Tips to help us help you

We recommend that all passengers arrive in good time at the station - as a general rule of thumb, if possible try to arrive at staffed stations 20 minutes before your train is due to depart so we can arrange the most suitable assistance based on your needs.

Station staff, conductors and on-board supervisors have accessibility awareness training and are equipped to help you access our network with confidence.

Staff are widely available on the majority of our stations and trains. Examples of help our staff can provide includes:

  • Meeting you on arrival at the station
  • Assistance purchasing your ticket
  • Assistance boarding or alighting a train and finding a seat - ranging from a helping hand to the use of a ramp
  • Assistance climbing up or down stairs
  • Assistance with luggage

At stations that are not staffed at the time of your journey, assistance is also available from our control centre team. They can be contacted via help points which are normally situated on platforms. At a small number of stations where help points are not available, our control centre can also be contacted via a freephone number (see posters at stations for details).

Accessible Brighton

Brighton is a great place to visit on the Southern network and is part of a VisitEngland (the national tourist board) campaign promoting accessible places to visit and stay.

The station is step free to all platforms, has audio and visual information about trains, has accessible toilets and facilities and has a friendly team providing assistance to and from trains and across the station.

The team at Visit Brighton say:
"Brighton & Hove is the UK's favourite seaside break with miles of vibrant beachfront and a cultural, cosmopolitan city to be explored. There is something for everyone, from retail therapy in the independent shops of the Lanes and the North Laine to stunning Regency architecture. There are restaurants serving cuisines from around the world and cultural venues and events inspiring visitors on a daily basis. As well as all this the city is home to the exotic Royal Pavilion and the iconic Brighton Pier.

Each year the destination attracts over 8 million visitors and we are committed to making our city accessible to all. The accessibility section of www.visitbrighton.com has lots of information that you can download, including factsheets and general information about access in the city. There is also a downloadable map showing the locations of the dropped kerbs in the city centre, and photo-routes showing step-free access to the main attractions and the accessible hotels in this guide.

Please contact our friendly and knowledgeable team for more help and advice on 01273 293077, and visit the Introduction to Accessibility in Brighton page of our website.

We look forward to welcoming you to Brighton & Hove!"

How can we improve?

If you have any comments regarding accessibility or have a suggestion for improvements, please contact us.  If you need to book assistance when travelling, please contact our Assisted Travel Team.