Contact us in advance
At many stations and on many trains you will find staff to help you, however, there are some trains without staff to assist you and some stations are not manned all the time. Therefore, if you let us know you're coming we can make sure we are ready with someone there to assist you. To advise us of your travel plans, or to ask for information about Southern accessibility, please get in touch:
Open daily: 6am - midnight (closed Christmas day)
Assisted Travel Team
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Telephone: | 0800 138 1016 (calls may be recorded) |
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Fax: | 0800 138 1017 |
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Minicom / Textphone: |
0800 138 1018 |
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Email: | myjourney@southernrailway.com |
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Post: | PO BOX 3021 Bristol BS2 2BS |
If you are booking assistance you will be asked for the following information:
- Your contact details
- Where you are travelling to and from
- The type of assistance required
- The dates and times of travel
- The details of your return journey (if applicable)
- The numbers in your party, or if you are travelling alone
