How can we improve?

We would like more suggestions from you

We have an annual investment programme for access improvement which we develop using feedback from passengers, comments from staff and through regular access audits of our stations. If you have any suggestions of access improvements that could be made to your local station or stations you travel through please get in touch.

This year our proposed plan is to invest in the following areas:

Installation of a lift at Queens Road Peckham
Step free access to platform 2, accessible toilet at adjustable height ticket office window at Hackbridge
Lift and adjustable height ticket office window at Redhill
Ramp and adjustable height ticket office window at East Dulwich
Adjustable height ticket office window at Haywards Heath
Handrails to ramp at Selhurst
Meeting point signage - all stations
Handrail at Balcombe
Hearing loops attached to announcements several stations
Additional platform to train ramps
Information and guides for passengers
Ramp and accessible parking at Wivelsfield
Adjustable height ticket office windows Horsham
Handrails to slopes Whyteleafe
Handrails to platform Kenley
Accessible toilet Thornton Heath
New ticket office window (adjustable height) Durrington
Introduction of ramp to subway to enable step free access at Emsworth
Adjustable height ticket office window at Barnham and Gatwick Airport
Handrails to ramp at Caterham
Accessible toilet at Billingshurst
Handrails to steps and help points at East Grinstead
Investment in technology for assisted travel

The minor access works in previous years included:

2011 - 2012

More maps for all stations - Brighton, Haywards Heath, and Redhill
Removal of steps/introduction of ramps at Carshalton, Carshalton beeches & Shoreham by Sea
Automatic doors and adjustable height ticket office windows at Oxted and Norbury
Stair nosings and handrails at Norbury and Polegate
Increased information provision
Accessible toilet and communication device at Hampden Park
Ramp to the southbound platform at Preston Park
Automatic doors at Shoreham by Sea
Handrails at Tadworth
Adjustable height ticket office windows at Horsham
Removal of step at Godstone
Stair nosing improvements at Sutton
Additional accessible toilet to our network

2010-2011

Accessible ticket office window and automatic doors
A ramp at Tadworth for step free access to both platforms
Maps for All at key stations
Anti slip surfacing on highlighted ramps
More stair visibility work at key stations
More handrail installations
Updated access guide
Exploration into information PODs for passengers
More dropped kerbs at drop off points
Improved accessible parking bays
Portable hearing loops at manned information points on platforms

2009-2010

Improving stair visibility at key stations through replacing coloured strips on the nosings and introducing tactile paving at the top and bottom of stairs
Introducing handrails to many stations where there was a ramp or long incline to gain access to platforms or entrances
Improving or introducing accessible toilets
Introducing the first Changing Places toilet at a railway station
Introducing automatic doors to some waiting areas or entrances where there were manual doors previously
Improving drop off areas by introducing dropped kerbs and hatching
Introducing a power assisted door where doors to facilities were heavy
New access guide with pull out stations access map and information card

Major work (for example lift introductions) is generally undertaken by Network Rail often with investment by the Department for Transport. Stations on the Southern network that have or are benefitting from this are: Balham, Three Bridges, Streatham Hill, Streatham Common, Oxted, Purley, Horley, Dorking, Thornton Heath, and Hassocks.

If you have any suggestions like those included in our plans above and want to submit an idea about a specific station please contact the following: access@southernrailway.com and your idea can be reviewed, feasibility study undertaken and if possible included in our ongoing plans.

Join our Passenger Panel

Do you want to be consulted on our services offered and changes we might want to make? We are looking for passengers who want to be involved in giving views on Southern services by joining our new Passenger Panel. You can apply to be on the passenger panel here.