Do you need step-free access?
Many of our stations have step-free access to platforms. Stations with typically no station or on-board staff available to provide assistance are highlighted in the station information and on the map, for example: 
For further information, have a look at our station access guide, it has station facility information together with a map.
Station access guide (1.54MB)
Station Facilities
At our larger stations, you will find more facilities and staff to help you. Some smaller stations are unstaffed, but many have help points. At all stations you will find shelter and somewhere to sit. Other facilities are listed below, but may not be available at every station. Please visit our station information pages to find out about your local station's facilities.
Accessibility facilities at stations:
- Accessible Ticket Office Counter
- Accessible Car Park Equipment
- Accessible Public Telephones
- Accessible Taxis
- Accessible Ticket Machines
- Customer Help Points
- Disabled Parking
- Induction Loop
- Helpline
- Impaired Mobility Set-Down / Pick-Up Points
- National Key Toilets
- Nearest stations with more facilities
- Ramp for Train Access
- Staff Help Available
- Step free access
- Wheelchairs Available
- Accessibility Map Link
Inaccessible stations
If you have a disability and wish to travel to/from a station which you cannot access due to steps we will provide an accessible taxi to the nearest accessible station at no additional charge to you above your ticket price. If you require this service, please contact the Assisted Travel Team at least 24 hours before your journey. If you do not give us 24 hours notice, there may be a considerable wait while we order an accessible taxi.
We have a programme of access improvements at stations which will reduce the number of inaccessible stations. Latest information will be shown in the Station Information pages or are available from Customer Services.
