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Contact us
Southern Customer Services
If you need assistance with a refund, please view our refunds page for help.
Open daily: 24 hours (closed Christmas day)
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Telephone: |
08451 27 29 20 - View telephone options |
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Fax: | 08451 27 29 30 |
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Minicom / Textphone: |
08451 27 29 40 |
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Email: | Enquiries webform or email: comments@southernrailway.com |
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Post: | PO Box 3021 Bristol BS2 2BS |
For more information on how to contact Southern please view our complaints document:
Southern complaints document (106KB)
Call back service
Save time and money!
We do our best to answer calls as quickly as possible but at certain times of day we are extremely busy. If no one's available to answer your call, you'll be give the option to leave your number for a call back. This saves you time and money and we'll call you back within 2 hours.
Alternative number
Depending on your call plan, especially for mobile phone users, you may find the following number cheaper: 0208 185 0778
Service update
- Brighton MainlineGood Service
- West LondonGood Service
- MetroGood Service
- OxtedGood Service
- RedhillGood Service
- Mainline WestMinor Disruption
- Mainline EastGood Service
- Coastway WestGood Service
- Coastway EastMinor Disruption
- Gatwick ExpressGood Service
