Customer services

This section aims to answer your questions about travelling with Southern.

How to contact Southern

For information on which team to contact please visit our Contact us page.

Your questions

Can’t find the information you are looking for? Try our frequently asked questions section.

Your questions

Have you received good service?

If you have received great service from a member of staff you can send us your comments, and nominate them for an excellence award. Nomination forms are available at most stations or you can download one below. You can also email or use our online form to recognise our staff for providing excellent customer service.

Online form: Customer service praise form

Email: staff.excellence@southernrailway.com

 Staff excellence nomination form (469KB)

If you have any feedback

If you want to give us any feedback you can email us at: comments@southernrailway.com

Alternatively, the following organisations can be contacted:

For journeys outside the London area contact Passenger Focus on 0300 123 2350

Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR

For journeys within the London area contact London Travelwatch on 020 3176 2999

London Travelwatch
Dexter House
2 Royal Mint Court
London
EC3N 4QN

You can also download our complaints document below, for information on how to contact us.

 Southern complaints document (160KB)