This section aims to answer your questions about travelling with Southern.
Our Customer Services Team is available 24 hours a day, every day except Christmas Day to help with any query or comment you may have.
How to contact Southern
For information on which team to contact please visit our Contact Us page.
Your questions
Can’t find the information you are looking for? Try our frequently asked questions section.
Have you received good service?
If you have received great service from a member of staff you can nominate them for an excellence award. Nomination forms are available at most stations or you can download one below. Alternatively you can email information to staff.excellence@southernrailway.com
Staff excellence nomination form (469KB)
