From 26th July electronic cigarette devices may not be used on our trains or at our stations. This brings Southern and Gatwick Express into line with Thameslink and Great Northern, who we will join in July as part of the Govia Thameslink Railway franchise (GTR) franchise.
How to contact Southern
For information on which team to contact please visit our Contact us page.
Can’t find the information you are looking for? Try our frequently asked questions section.
Have you received good service?
If you have received great service from a member of staff you can send us your comments, and nominate them for an excellence award. Nomination forms are available at most stations or you can download one below. You can also email or use our online form to recognise our staff for providing excellent customer service.
Online form: Customer service praise form
Staff excellence nomination form (469KB)
If you have any feedback
If you want to give us any feedback you can email us at: email@example.com
Alternatively, the following organisations can be contacted:
For journeys outside the London area contact Transport Focus on 0300 123 2350
PO Box 5594
Southend on Sea
For journeys within the London area contact London Travelwatch on 020 3176 2999
169 Union Street
You can also download our complaints document below, for information on how to contact us.
Southern complaints document (160KB)