Compensation for 2016 season ticket holders
Due to the significant levels of disruption for much of 2016, we are compensating customers who have travelled regularly on the Southern network.
How to claim compensation
If you have not been contacted but believe you are eligible for compensation, you can now apply online. Check if you are eligible below and apply here.
If you have already been contacted
To qualify, customers must have held at least 12 weeks’ worth of season tickets between 1 April and 31 December 2016.
Why wasn't I contacted?
Since the launch of the scheme we have been in direct contact with nearly 40,000 customers. The process has been a complex one as we had to look through multiple data sources to be absolutely sure that we were correctly verifying a customer’s identity.
How much will I receive?
Compensation will be paid according to the calculations below. This will be paid in the form of an electronic bank transfer (BACS) or Visa credit/debit card payment. Unfortunately e-vouchers are currently unavailable.
|Ticket type||Compensation amount||Example|
|Annual season||1/12||Brighton to London zone 1-6 annual (£5,244) / 12 = £437|
|Monthly season||The value of 1 monthly||Sanderstead to London Terminals monthly (£175.63) = £175.63|
|Weekly||The cost of 4 weeklies||Chichester to Horsham weekly (£55.40) x 4 = £221.16|
How long will the scheme be open for?
The process of contacting customers is still on-going. We would like to assure customers that the scheme will not be closed until all known eligible customers have been contacted and customers not yet contacted have had ample opportunity to make their claim. We will give at least 14 days’ notice before the scheme closes.
Received a letter from us?
If you have received a letter from us confirming that you are eligible for a compensation payment, please visit www.southernrailway.com/seasoncomp.
Please read our FAQs before contacting us.
A dedicated customer support team has been set up to deal specifically with this compensation scheme and they will be able to assist with any queries regarding it. If you are experiencing any difficulty in completing the online claim process you should contact this team in the first instance.
The dedicated support team will be available:
- 08:00 – 20:00 Monday-Friday
- 09:00 – 17:00 Saturday & Sunday
Please email firstname.lastname@example.org or call on 0345 647 0745.
Please do not send any credit/debit card information to us by email. This will cause your email to be rejected