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You are here: Home > Your journey > Customer services > Contact us

Contact us

Southern Customer Services

Open daily: 24 hours (closed Christmas day)

Contact us - telephone Telephone:

08451 27 29 20 - View telephone options
or depending on your call plan, especially for mobile phone users, you may find the following number cheaper: 0208 185 0778

Contact us - fax Fax: 08451 27 29 30
Contact us -text phone Minicom /
08451 27 29 40
Contact us email icon Email: Enquiries webform 
or email:
Contact us - post Post: PO Box 10240
LE65 9EB

For more information on how to contact Southern please view our complaints document:

PDF Southern complaints document (106KB)

Call back service

Save time and money!

We do our best to answer calls as quickly as possible but at certain times of day we are extremely busy. If no one's available to answer your call, you'll be give the option to leave your number for a call back. This saves you time and money and we'll call you back within 2 hours.

Why have our postal addresses changed?

Our Customer Services team are still in the same place and the old addresses are still live, however we divert our mail to a site in Leicestershire where it is scanned and uploaded electronically to our system. The new addresses have been advertised to remove any unnecessary delay associated with the forwarding of mail.