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You are here: Home > Your journey > Customer services > Enhanced Compensation

Enhanced Compensation

What am I entitled to?

If your Southern train is delayed by 15 minutes or more for journeys after 11 December 2016 or 30 minutes or more for journeys before 11 December 2016 we’ll compensate you under our Delay Repay scheme. Find out more or claim here.

We also offer ‘enhanced compensation’ to Season ticket holders under certain circumstances. Enhanced compensation may be payable in addition, if in a business reporting period you experience delays to your journey of 30 minutes or longer on 12 days. 

Your compensation will be either 2 day return journeys anywhere on the Southern route (valid for 12 months from the date of issue) or rail travel vouchers to the value of a single journey between the stations for which your Season ticket is valid. You can choose which option you would prefer.

2017 - 2018 Reporting Periods:

Business Period Period Dates
Period 1 1 April to 29 April 2017
Period 2 30 April to 27 May 2017
Period 3 28 May to 24 June 2017
Period 4 25 June to 22 July 2017
Period 5 23 July to 19 August 2017
Period 6 20 August to 16 September 2017
Period 7 17 September to 14 October 2017
Period 8 15 October to 11 November 2017
Period 9 12 November to 9 December 2017
Period 10 10 December 2016 to 6 January 2018
Period 11 7 January to 3 February 2018
Period 12 4 February to 3 March 2018
Period 13 4 March to 31 March 2018

To claim, please download the application form using the link below. In all cases we will need copies of your photocard and the Season ticket(s) that cover the journeys you are claiming for. Please note that if you hold a season ticket on a key card then you should supply your key card number instead of a copy of your ticket when submitting your enhanced compensation claim form. If you are an Oyster Season ticket holder you must accompany your claim with a receipt showing the date of purchase, the price you paid and the zones covered by your Oyster card. You then need to send these with your completed Enhanced Compensation application form.

PDF Complete claim application form (196kb)

All claims must be received within 28 days of the end of the reporting period your journeys occur within. If you are an Oyster travelcard user we’ll need a copy of your Transport for London statement.

Completed forms

Please check you have completed each section of the form with all the information needed. Please send your completed form to:

Govia Thameslink Railway
Unit 16
Coalfield Way
LE65 1JT

Further comments

If you have any recommendations that you feel could improve our services, or would like to comment on any aspect of our service, please contact us online, by phone or by writing to us.

Our contact details are:


Twitter: @SouthernRailUK 

App: Southern On Track, download free from the App Store and Google Play

Telephone: 03451 27 29 20 (open daily: 0700-2200, except Christmas Day)

Textphone: 03451 27 29 40