Lost property

It is mandatory for Southern, as part of the Ticketing and Settlement Agreement, to develop and maintain a Lost Property Standard. Every day, passengers leave articles of their personal property at stations and on trains. Southern have an obligation to collect this lost property and make every possible effort to return it to its owner.

If you have lost any property on the Southern network please complete an online for a link to which is below. Alternatively you can call our Customer Services team and they will take a report from you and pass it to our central lost property centre. This centre deals with all items of lost property on our network and they will do their best to find your property. If the item is found, they will contact you.

Unfortunately, not every item lost does turn up. We will only contact you if the item is found, which is normally within the first two weeks after the item was lost.

If you are reporting a lost mobile phone you must be able to provide the IMEI number. Because so many mobile phones are lost, this is the only effective way we can identify them. Therefore, without these details, your report unfortunately cannot be taken. If you do not know your IMEI number, your network operator will be able to tell you.

Please fill in our Lost Property Online Form to report lost property.

Download the guide to lost property charges for passengers:
 Lost Property (474KB)