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You are here: Home > Your journey > Customer services > Lost property

Lost property

Every day passengers leave items of their personal property at stations and on trains. We collect this lost property, store it securely and make every possible effort to return it to its owner.

If you have lost any items of property on the Southern network please fill in the following online form: Lost property form

Alternatively you can contact our Customer Services team on 03451 27 29 20. When you call them they will complete a report with you and send it on to the central lost property centre based at London Victoria. If an item is found which matches the description that was logged then they will contact you.

If have not contacted within 14 days of reporting the item, then unfortunately it’s likely the item has not been found.

Please note if you are reporting a lost mobile phone you must provide the IMEI number. If you do not know your IMEI number your network operator will be able to provide it for you.

Download the guide to lost property charges for passengers:

PDF Lost Property (474KB)