It is mandatory for Southern, as part of the Ticketing and Settlement Agreement, to develop and maintain a Lost Property Standard. Every day, passengers leave articles of their personal property at stations and on trains. Southern have an obligation to collect this lost property and make every possible effort to return it to its owner.
If you have lost any property on the Southern network you need to call Customer Services. They will take a report from you (including your contact details and those of the item lost) and pass it to our central lost property centre. This centre deals with all items of lost property on our network and they will do their best to find your property. If the item is found, they will contact you.
Unfortunately, not every item lost does turn up. We will only contact you if the item is found, which is normally within the first two weeks after the item was lost.
If you are reporting a lost mobile phone you must be able to provide the SIM card details. Because so many mobile phones are lost, this is the only effective way we can identify them. Therefore, without these details, your report unfortunately cannot be taken. If you do not know your SIM card details, your network operator will be able to tell you them.
Please call Southern Customer Services on 08451 27 29 20 (calls may be recorded) to report lost property.
Follow this link to view a poster with numbers to call and prices for passengers
Lost Property (474KB)
