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You are here: Home > Your journey > Customer services > Meet the Manager

Meet the Manager

Southern's Meet the Manager programme gives passengers the chance to meet senior managers and directors and talk with them about the service. 

It's your chance to speak directly to the people who make the decisions which affect you and get a response on the spot. You'll get an insight into the running of Southern, and hearing your views will help us to improve the services and facilities we provide.

Meetings are held every four weeks alternating between London Bridge and Victoria stations and are always in the morning peak, which is the time we have found that most passengers have time to stop and talk. Dates are at the bottom of this page. 

We are also planning on scheduling some additional sessions around our network to give more people a chance to have their say. Dates and venues will be published both here and at the relevant stations.

When can you meet our managers?

Dates for 2012/13

London Victoria 8:00 am - 10:00 am London Bridge 7:30 am - 9:30 am
  25th April
23rd May 20 June
15th August 12th September
10th October 7th November
5th December  

Southern are also conducting on-train Meet the Manager Sessions.

Every month, we also hold a ‘Meet the Manager’ session on one of our trains so that you have the opportunity to give us feedback on the service you receive. Your comments, questions and suggestions help us to make sure that we meet your journey expectations.

We'll publish details here of when our next on the train session of Meet the Manager will be.

Date Time Journey
Thursday 25th April 09:15-09:29 London Bridge to East Croydon
Friday 3rd May 12:07-12:48 Ashtead to London Victoria

Read comments and questions from past Meet the Manager sessions: 

February 2013

January 2013

December 2012

October 2012

September 2012 London Victoria

August 2012 London Bridge

June 2012 London Victoria

May 2012 London Bridge

March 2012 London Bridge

March 2012 London Victoria

February 2012

January 2012