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You are here: Home > Your journey > Customer services > Meet the Manager

Meet the Manager

Southern's Meet the Manager programme gives passengers the chance to meet senior managers and directors and talk to them about the service.

It's your chance to speak directly to the people who make the decisions which affect you. Meet the Manager sessions will alternate between London Bridge and Victoria stations and are always in the morning peak from 07:30 – 09:30, which is the time we have found that most passengers have time to stop and talk. From time to time we may also host smaller and more local Meet the Manager sessions.  

When can you meet our managers?

You can speak to our managers at one of the following locations:

Victoria station on 2 March 2017 from 07:30-09:30am.

London Bridge station on 30 March 2017 from 07:30-09:30am.

Your Feedback

Our last session was held at Victoria station. Thank you to all of our passengers who took the time to speak with the senior team. A summary of your feedback is detailed below:

Improved compensation for delays - The Department for Transport announced 'Delay Repay 15' and GTR will soon be offering Delay Repay compensation for services delayed for more than 15 minutes. Following its introduction on our services, Delay Repay 15 will be rolled out across the UK network. 

2018 Timetable consultation - We wanted to hear your feedbak on the biggest timetable shake-up proposed in a generation that promises to boost capacity and expand the cross-London Thameslink network. Phase 1 of the consultation launched on Thursday 15 September and closed on Thursday 8 December 2016. We will be launching phase 2 late spring/early summer 2017 when full timetables will be available for further comments.

RMT and ASLEF update - Please check our webpage here for the latest information about the RMT and ASLEF dispute.
Performance - We understand that our passengers are increasingly getting frustrated with our performance. More than 3,000 trains a day run on the railway linking London and the Sussex Coast and in recent years, as demand has grown, performance has declined. This also affects Thameslink services north of London. Together with Network Rail and Thameslink we published a performance improvement plan which is frequently updated. You can read our improvement plan for more information.
Thank you again to all of our passengers who took the time to speak with us! If you didn't get the chance to stop and talk, we look forward to meeting you at our next session.