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You are here: Home > Your journey > Customer services > Meet the Manager

Meet the Manager

Southern's Meet the Manager programme gives passengers the chance to meet senior managers and directors and talk to them about the service.

It's your chance to speak directly to the people who make the decisions which affect you. Meet the Manager sessions will alternate between London Bridge and Victoria stations and are always in the morning peak from 07:30 – 09:30, which is the time we have found that most passengers have time to stop and talk. From time to time we may also host smaller and more local Meet the Manager sessions.  

When can you meet our managers?

Detailes of our next Meet the Manager session will be advertised once confirmed. 

Your Feedback

Our last session was held at London Bridge station. Thank you to all of our passengers who took the time to speak with the senior team. A summary of your feedback is detailed below:
 
Compensation for season ticket holders - Due to the significant levels of disruption for much of 2016, we are compensating customers who have travelled regularly on the Southern network. Launched in mid January 2017, so far over 50,000 passengers have been compensated. The compensation scheme closes on 30 April 2017, so we would urge you to check if you're eligible and apply for compensation here.  
 
2018 Timetable consultation - We wanted to hear your feedbak on the biggest timetable shake-up proposed in a generation that promises to boost capacity and expand the cross-London Thameslink network. Phase 1 of the consultation launched on Thursday 15 September and closed on Thursday 8 December 2016. We will be launching phase 2 later this year when full timetables will be available for further comments.
 
RMT strikes - For the latest updates on RMT strikes please check our webpage here for the latest information.  
 
 
Thank you again to all of our passengers who took the time to speak with us! If you didn't get the chance to stop and talk, we look forward to meeting you at our next session.