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You are here: Home > Your journey > Customer services > Meet the Manager

Meet the Manager

Southern's Meet the Manager programme gives passengers the chance to meet senior managers and directors and talk to them about the service.

It's your chance to speak directly to the people who make the decisions which affect you. Meet the Manager sessions will alternate between London Bridge and Victoria stations and are always in the morning peak from 07:30 – 09:30, which is the time we have found that most passengers have time to stop and talk. From time to time we may also host smaller and more local Meet the Manager sessions.  

When can you meet our managers?

Our next Meet the Manager session will take place at London Bridge station on 30 March 2017 from 07:30-09:30am.

Your Feedback

Our last session was held at Victoria station. Thank you to all of our passengers who took the time to speak with the senior team. A summary of your feedback is detailed below:

Compensation for season ticket holders - Due to the significant levels of disruption for much of 2016, we are compensating customers who have travelled regularly on the Southern network. We have now completed the process of contacting customers who we know are eligible for compensation. If you haven’t heard from us, please don’t worry, you can check if you're eligible and apply for compensation here.  

2018 Timetable consultation - We wanted to hear your feedbak on the biggest timetable shake-up proposed in a generation that promises to boost capacity and expand the cross-London Thameslink network. Phase 1 of the consultation launched on Thursday 15 September and closed on Thursday 8 December 2016. We will be launching phase 2 later this year when full timetables will be available for further comments.

Wifi on Gatwick Express Trains - In 2016 we introduced a brand new fleet of 27 Gatwick Express trains with improved facilities including WiFi, power sockets throughout, more First Class seats and more tables in Express Class. Our WiFi is currently unavailable in one of our 27 sets of trains whilst we repair a train fault. If you find yourself in this part of the train, please move further down to the 'red' part of the Gatwick Express train to access the WiFi. You can find out more about the new Gatwick Express trains here

New RMT strike announced - The RMT has announced that they plan further industrial action on Monday 13th March 2017. If the strike goes ahead we will run as many services from our normal timetable as possible, however there will be some disruption. We are working on the plans now and will advise you when the plans have been finalised. Please check our webpage here for the latest information.  
Thank you again to all of our passengers who took the time to speak with us! If you didn't get the chance to stop and talk, we look forward to meeting you at our next session.