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Delays between Barnham and Brighton due to passengers causing a disturbance on a train / Delays between Fareham and Southampton Central / Engineering work this Christmas and New Year - follow the link on our home page.


You are here: Home > Your journey > Customer services > Meet the Manager

Meet the Manager

Southern's Meet the Manager programme gives passengers the chance to meet senior managers and directors and talk to them about the service.

It's your chance to speak directly to the people who make the decisions which affect you. Meet the Manager sessions will alternate between London Bridge and Victoria stations and are always in the morning peak from 07:30 – 09:30, which is the time we have found that most passengers have time to stop and talk. From time to time we may also host smaller and more local Meet the Manager sessions.  

When can you meet our managers?

Victoria station on 9 November from 07:30-09:30

London Bridge on 7 December from 07:30-09:30

Your Feedback

Our last session was held at London Bridge station. Thank you to all of our passengers who took the time to speak with the senior team. A summary of your feedback is detailed below:

Compensation for season ticket holders - Due to the significant levels of disruption for much of 2016, we have been compensating customers who have travelled regularly on the Southern network. The compensation scheme closed on 30 April 2017 and is no longer open to new applications. Launched in mid-January 2017, over 58,000 passengers have been compensated and over £15,5m paid out.

2018 Timetable consultation - We’ll be launching phase two of our 2018 timetable consultation towards the end of June. A dedicated website has been set up for passengers to provide feedback – you’ll be able to check your journey and see how the proposals will affect them.  Timetables will also be available to download.

The consultation will close at 5pm on Thursday 27 July in order to give us enough time to review all the feedback, make any changes and then formally bid to Network Rail in August.

Changes to overnight Victoria services - To allow Network Rail to undertake essential maintenance and upgrade work to give passengers more reliable journeys, we changed our Southern services from Sunday 21 May. You can find out more here. 

Thank you again to all of our passengers who took the time to speak with us! If you didn't get the chance to stop and talk, we look forward to meeting you at our next session.