Skip navigation

Hello screen reader user. To ensure our website is continually improved and meets the needs of its visitors, we would like to hear your views about our website whilst using your screen reader. Please email your feedback to access@southernrailway.com. For more information please read our Accessibility statement. Thank you. Skip navigation

 
Check times & buy tickets
Journey
Outward Journey
:
Return date and time
:
Ticket types

Improvement works

Live service info

Timetables

 

Station info

 
Important alert

This is an important announcement

Travel Update: a reduced train service is in operation today.

 
 

You are here: Home > Your journey > Customer services > Meet the Manager

Meet the Manager

Southern's Meet the Manager programme gives passengers the chance to meet senior managers and directors and talk to them about the service.

It's your chance to speak directly to the people who make the decisions which affect you. Meet the Manager sessions will alternate between London Bridge and Victoria stations and are always in the morning peak from 07:30 – 09:30, which is the time we have found that most passengers have time to stop and talk. From time to time we may also host smaller and more local Meet the Manager sessions.  

When can you meet our managers?

The dates for the next Meet the Manager sessions will be confirmed soon.

 

Your Feedback

Our last session was held at Victoria station on the 1 December 2016. Thank you to all of our passengers who took the time to speak with the senior team. A summary of your feedback is detailed below:

Improved compensation for delays - The Department for Transport announced 'Delay Repay 15' and GTR will soon be offering Delay Repay compensation for services delayed for more than 15 minutes. Following its introduction on our services, Delay Repay 15 will be rolled out across the UK network. 

2018 Timetable consultation - We wanted to hear your feedbak on the biggest timetable shake-up proposed in a generation that promises to boost capacity and expand the cross-London Thameslink network. Phase 1 of the consultation launched on Thursday 15 September and closed on Thursday 8 December 2016. We will be launching phase 2 late spring/early summer 2017 when full timetables will be available for further comments.

 
RMT and ASLEF strike update - ASLEF has announced strikes in addition to those already planned by the RMT. Below is a list of all planned strike days: 
  
• Saturday 31 December to Monday 2 January (RMT strike) 
• Monday 9 to Saturday 14 January (ASLEF strike) 
 
Services are expected to be particularly disrupted on the drivers’ strike dates with no services on most routes. Other operators’ services are not affected, but may be busier. 
 
Journey planners will only be updated 24 hours before the date in question. Travel updates will be available as soon as it is confirmed here on our website.
 
Performance - We understand that our passengers are increasingly getting frustrated with our performance. More than 3,000 trains a day run on the railway linking London and the Sussex Coast and in recent years, as demand has grown, performance has declined. This also affects Thameslink services north of London. Together with Network Rail and Thameslink we published a performance improvement plan which is frequently updated. You can read our improvement plan for more information.
 
Thank you again to all of our passengers who took the time to speak with us! If you didn't get the chance to stop and talk, we look forward to meeting you at our next session.