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You are here: Home > Your journey > Customer services > Frequently asked questions > Lost property

Lost property - Your questions

How can I check for my lost property

I have lost my mobile whilst travelling with Southern


How can I check for my lost property
If you have lost any property on the Southern network you need to call Customer Services. They will take a report from you (including your contact details and those of the item lost) and pass it to our central lost property centre. This centre deals with all items of lost property on our network and they will do their best to find your property. If the item is found, they will contact you to arrange getting it back to you.

Unfortunately, not every item lost does turn up. We will only contact you if the item is found, which is normally within the first two weeks after the item was lost.

Please call Southern Customer Services on 03451 27 29 20 (calls may be recorded) to report lost property.


I have lost my mobile whilst travelling with Southern
Please call Southern Customer Services on 03451 27 29 20 (calls may be recorded) to report lost property.

If you are reporting a lost mobile phone you must be able to provide the IMEI number. Because so many mobile phones are lost, this is the only effective way we can identify them. Therefore, without these details, your report unfortunately cannot be taken. If you do not know your IMEI number, your network operator will be able to tell you them.

Unable to find an answer to your question? Please contact us.