You are here: Home > Your journey > Delay Repay > Delay Repay form

Delay Repay compensation form

Please use the form below to claim compensation for your journey.

Please ensure that you've scanned in your tickets before using this form and that your scanned images are no more than 1 megabyte each.

If you have registered on the site previously login now and we will prepopulate as many fields as possible for you. Register now and you can cut the time required to complete your details later.

All fields marked * are mandatory.

Delay repay online form

Title:*
First name: *
Surname: *
Email: *
Confirm Email: *
Telephone number: *
Address line 1:*
Address line 2:
Town/City:*
County:
Postcode: *

Claim Details

Claim 1

Ticket Type*

Cost of Ticket*

£ :

Date of journey*

Scheduled departure time:*

Departing station:*

Arriving station:*

Length of delay:

Upload a scanned copy of your ticket here:*

Claim 2

Ticket Type*

Cost of Ticket*

£ :

Date of journey*

Scheduled departure time:*

Departing station:*

Arriving station:*

Length of delay:

Upload a scanned copy of your ticket here:*

Claim 3

Ticket Type*

Cost of Ticket*

£ :

Date of journey*

Scheduled departure time:*

Departing station:*

Arriving station:*

Length of delay:

Upload a scanned copy of your ticket here:*

Claim 4

Ticket Type*

Cost of Ticket*

£ :

Date of journey*

Scheduled departure time:*

Departing station:*

Arriving station:*

Length of delay:

Upload a scanned copy of your ticket here:*

Claim 5

Ticket Type*

Cost of Ticket*

£ :

Date of journey*

Scheduled departure time:*

Departing station:*

Arriving station:*

Length of delay:

Upload a scanned copy of your ticket here:*

Add another claim here

Please note that you can only upload one image per single claim, so you will need to scan the tickets onto a single page and upload as one image or add another claim by using the link above.

Please select how you would like to receive your compensation:
I have an online account; please apply an e-Voucher *
Please send me National Rail Vouchers

We no longer offer cheques, however our new National Rail Vouchers may be exchanged for cash at any Southern Ticket Office.

* Register with Southern to receive your e-Voucher online. If you have not registered online with Southern we will send you National Rail Vouchers.

Please tick here if you would like us to send you marketing information about Southern and Go-Ahead by E-mail.

The information provided will be in accordance with our Privacy Policy and will include keeping you informed about special offers and service updates. Please view our Privacy Policy for more information.

Please note all claims are validated against our train running information records. Claims must be made within 28 days of the delay.