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Important alert

This is an important announcement

ASLEF overtime ban/RMT announce new strike on Monday 10 July

 
 

You are here: Home > Your journey > ASLEF Overtime ban > Compensation and refunds

Compensation and refunds

How to claim compensation

We've made claiming compensation a straightforward process and it only takes few minutes to claim. The quickest way to do this is by using our online form. We need a few details from you including the times of the train you would have caught along with pictures of your tickets.

Please note that you cannot claim for compensation in advance.


For Season ticket holders (including weekly tickets):

  • If your journey is delayed by 15 minutes or more you can claim compensation. You can claim against either the original timetable or the amended timetable

For all other ticket holders (singles and returns):

  • If you chose not to or are unable to travel please apply for a refund
  • If you chose to travel and your journey is delayed by 15 minutes or more you can claim compensation against either the original timetable or the amended timetable

Please note that you cannot claim for compensation in advance.

Apply for compensation here

Refunds of any other type of tickets (including Advance, Single, Return, and One Day Travelcards)

I have a ticket dated for the strike date and no longer wish to travel.

  • If you purchased your ticket from either one of our stations or our website (with the exception of those tickets paid using PAYPAL) - then you can take your ticket to a Southern Ticket Office within 28 days of the date of travel, where they will then be able to process your refund
  • If you purchased your ticket from our website but used PAYPAL to pay for the ticket - then you will need to submit your refund application to our Customer Services team
  • If you purchased your ticket from another Train Company or a different website retailer e.g. Trainline - then you will need to apply to the original retailer for a refund of the ticket