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This is an important announcement

RMT Strike Action announced for 3rd and 5th October


You are here: Home > Your journey > Easyread


This section is to help passengers who need information about our services in an easy to read format. Easy read is an accessible format designed primarily for people with a learning disability or to effectively communicate with people who have a basic knowledge of the English language, however it will be useful to other passengers too. This format is easy to understand because it uses:

  • Shorter sentences
  • Simple jargon-free language
  • Supporting images

On the left of the screen there are some options you can select within this Easyread section. Select the words on the left to get to the information.

If the information you want is not in this section, please use the contact information below to get some help.

This includes all Southern and Gatwick Express services.

Contact us by telephone Telephone 0800 138 1016 (Assisted Travel)
03451 27 29 20 (Customer Services)
Contact us by fax Fax 0800 138 1017
Contact us by teletext Minicom /
0800 138 1018
Contact us by email Email (Assisted Travel) (Customer Services)
Online General enquiries
Online ticket enquiries
Contact us by post Post Southern Customer Services
PO BOX 10240
LE65 9EB
National Rail Enquiries National
08457 48 49 450

If you are booking assistance you will be asked for the following information:

  • Your contact details
  • Where you are travelling to and from
  • The type of assistance required
  • The dates and times of travel
  • The details of your return journey (if applicable)
  • The numbers in your party, or if you are travelling alone