At the station

Luggage

You must tell us that you have luggage when you phone to book help.

Staff will help you with light luggage.

They cannot help with heavy bags.

Staff cannot carry luggage out of the station.

There are rules about the size and type of luggage you can take on the train.

Check before you travel if you are worried about your luggage.

Waiting areas

All stations have seats under cover on the platforms or a waiting room.

Most waiting areas have no steps to the platform.

Parking at the station

Many stations have car parks.

Most car parks have blue badge parking.

Blue badge holders are not charged for parking in station car parks.

Make sure the badge can be seen and remember to set the time correctly.

Help points

Many stations have Help Points.

You can use the Help Points to speak to somebody for information and help 24 hours a day, 7 days a week.

They have a hearing loop that helps people to hear staff.

You can use the Help Points in an emergency - staff will contact the emergency services for you.

CCTV (camera) is linked to the Help Points.

Some stations have a yellow information point but this will only give a recorded message about train times, you cannot talk to somebody.

Signs and information

All stations have accessible information screens and signs.

Different colours are used to make it clearer.

Most stations announce the information regularly.

What happens if the train doesn't have a conductor?

In the London area some trains only have a driver and not a conductor.

The driver will make announcements to help passengers. Tell the staff on the platform if you have a problem.

Getting food at the station and on the train

Most stations have drinks and snacks you can buy.

Some trains have a good and drinks trolley that travels through the train.

You need to check if your train has one, before you travel.