Health and safety

Repairs to the track or station

During repairs to the rail track we sometimes use a bus in place of a train for part of the journey (usually this is at the weekend or Bank Holidays).

Most of the buses we provide are accessible. If you can't use the bus because it doesn't accept wheelchairs, we will arrange for you to travel on a different route or transport. If you have to cancel your journey because of repairs to the track, we will give you your money back.

You can find out if repair work is planned for your journey:

• Call Customer Services
• View posters at the station
• Visit our website www.southernrailway.com/liverunning 
• Visit National Rail Enquiries website at www.nationalrail.co.uk
• Ask staff

Health and Safety

All Southern Railway staff have been trained to help people with disabilities.

Some staff have special training to help people with disabilities to use the ramps.

Wheelchairs are brought off the train backwards, for the safety of you and other people.

Don't put heavy bags on the back of wheelchairs and scooters because they can tip you backwards on the ramp. Staff will help you to carry light bags.

Staff cannot help you with personal care during or after your journey e.g toilet, eating or medication.

There are CCTV (cameras) on the station platforms and on the trains.

If you have to leave the train between stations because of an emergency, staff or the emergency services will help you.

Lost property

Phone Customer Services on 08451 27 29 20.

Bullying

If you feel threatened on the train or at the station:

• Tell a member of staff
• Phone British Transport Police on 0800 40 50 40 to report a crime