Top 10 travel tips

Plan ahead

Try to plan your journey a few days before you go

Pay less

Buy your ticket before you travel - it may be cheaper

Remember your railcard

Use a railard to make it even cheaper

Find out about your journey

You can find out when the trains go, and when they come back, on the internet.

Go go southernrailway.com/timetables or call 08457 48 49 50 to talk to someone at National Rail

Get help before you travel

- Call Southern Railway's Assisted Travel Helpline on 0800 138 1016

- Email myjourney@southernrailway.com

- Fill in your journey details on a Southern Railway Travel Support Card

- Get a Communication guide

- Get a copy of Southern's Easy Read leaflet

Check out the wheelchair rules

There are rules about travelling with something big and heavy like a wheelchair or mobility scooter.

Call 0800 138 1016 before you travel to make sure your wheelchair or scooter is allowed on the train

Get help when you are travelling

Ask staff at the station or on the train.

Some stations have special Help Points, too

Get there early

Get to the station 20 minutes before your train goes.

If something is wrong

If you feel threatened or ill, tell staff. Or press the emergency button at the station Help Point or on board your train.

Call British Transport Police to report a crime on 0800 40 50 40

If you lose something

Call Southern Railway's Customer Services on 08451 27 29 20