Travelling with Southern

Is there anything you want to say about your journey?

We want to make journeys better for people with disabilities.

If you have anything you want to say please complete the feedback from at the station, tell station staff or phone Customer Services.

Do you have an idea to make travel better? Please let Customer Services know.

Accessibility Manager

Southern Railway has a full time accessibility manager who can be contacted by emailing access@southernrailway.com or phoning Customer Services.

Southern Railway

We run trains in South London, between London and the South Coast, through East and West Sussex and parts of Kent. We also run the Gatwick Express service travelling between Gatwick Airport and London Victoria throughout the day.

We have:

• Over 4,000 employees
• Over 3,00 new and updated trains
• Over 2,000 train services per day
• Over 185,000 passengers every day
• Over 10,000 passengers who book help with their journey each year
• 157 stations of which 120 have been assessed and received an award for being safe

We are part of the Govia group and other rail companies in the same group are Southeastern and London Midland.

With special thanks to passengers Chris Button and Nicola Smith, Penny O'Callaghan of West Sussex County Council, Kate Lee of The Big Bridge and the Self Advocacy groups in West Sussex for their time and valuable input to help develop this information.