This is our passenger's charter. It tells you about our commitment to you and the standards to which we work
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Dear Passenger, Providing a safe, punctual and reliable service for our passengers is our highest priority. You can expect clean stations and trains with well-maintained facilities, where you get good information about your journey and where our staff are friendly and helpful. In recent years, the network has been revitalised through investment in all areas. We also work closely with other train and transport operators to help provide good interchanges and onward journeys. But you can continue to expect more from us as we seek to improve further still and to provide a consistently good standard of service to our passengers. We want you to feel you get value for money from our service and want to know what you think of Southern. We carry out regular passenger surveys to keep up to date with your opinions, but we still want to hear from you direct. You can give feedback to our staff or Customer Services at any time or to our senior management team at one of our regular meet the manager sessions at either London Bridge or London Victoria. I hope you find our Passenger's Charter useful and thank you for travelling. Chris Burchell - Managing Director |
Please click on the link below to download a PDF version of the Passenger's Charter Leaflet
Passenger's Charter leaflet (1.67MB)
