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You are here: Home > Your journey > Passengers' Charter

Passengers' Charter

This is our Passengers' Charter. It tells you about our commitment to you and the standards to which we work

Dear Passenger,

Our franchise started in September 2009 and runs until July 2015. In that time, we will have invested over £70 million in numerous projects and initiatives, all with the aim of making it easier to travel and improving your journey experience.

Our focus is on providing;

  • Better punctuality of your trains through infrastructure and train reliability improvements
  • Enhancements to information provision, particularly during disruption, at stations, on trains and from our staff
  • Easier ways to buy your tickets with online services and with new smartcard ticketing from 2012, and
  • Continuous effort to improve the general quality of the service we provide as measured by our dedicated service quality improvement team

I hope you find our Passengers’ Charter informative and thank you for travelling with Southern.

Chris Burchell Managing Director

Please click on the link below to download a PDF version of the Passengers' Charter Leaflet

PDF_Icon_Small Passengers' Charter leaflet (2.25MB)