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Important alert

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Travel Update: A reduced train service is in operation today. We are planning to restore our full train service from Tuesday 24 January 2017.

 
 

You are here: Home > Your journey > Plan your journey > Twitter

Twitter

Southern Railway on Twitter

For live service information and real time updates you may want to join many of our customers who are already following us on @SouthernRailUK. The account is monitored 24/7 and is fully operational; with the exception of Christmas Day.

We predominantly provide service updates from our Control team providing information about issues that may be affecting performance across our network. In addition, we provide an hourly overview of the service across the network increasing to half-hourly during the peak period. We will provide advice and guidance during disruption which will be catalogued via a # for the area in which the disruption is occurring ( e.g: #Horsham)

We will aim to answer your queries as quickly as possible on a range of issues from train running information to customer service issues as well as journey planning and fare information.

Additionally, there are a range of tools and sources of information where customers can access data that will give them specific information for their particular journey. The tools you can use are as follows:

So please do not hesitate to tweet us next time you have a question and one of the friendly team will be happy to assist.

For further information about the service we provide, we have produced a rules for engagement which our team will adhere to in their interactions through Twitter. 

Southern Railway Twitter Rules of Engagement