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You are here: Home > Your journey > Plan your journey > Your safety

Your safety

Your safety and security is of the utmost importance to us and we want to ensure you stay safe whenever you travel on our network.  

Here are a few simple tips to help make your journey with us a safe and pleasant one.  

At our stations        

  • Give yourself plenty of time to catch your train
  • Do not run, especially on stairs and escalators
  • Use hand rails where they are provided
  • Do not leave parcels or luggage lying unattended
  • Do not cycle, skateboard or rollerblade in stations or on railway property

On the platform

  • Make sure you and any children stand well back from the platform edge
  • If the platform is busy please move along to an area where there is more space available
  • Please be aware that non-stopping trains may pass through the station at speed
  • Apply brakes to prams and buggies

Getting on and off the train

  • Get to your platform in plenty of time before your train is due to depart
  • Let passengers off before you board
  • Do NOT attempt to board or alight when the door-close alarm sounds (a high-pitched beeping noise)
  • Mind the gap when boarding and alighting– platform heights can vary from station to station
  • Take extra care with prams and pushchairs on trains when boarding and alighting. Ask for our help!

When you’re on the train

  • Store luggage securely – either in the overhead shelf or in the racks where they are provided within coaches
  • Do not allow luggage to block the aisle
  • Do not obstruct train doors
  • Familiarise yourself with the safety notices on board each coach

Keeping your children safe

  • Fold pushchairs to avoid accidents on escalators and stairs. Make use of lifts where they are available
  • Help children on and off trains
  • Take care with prams and pushchairs when boarding and alighting trains
  • Please apply brakes to prams, pushchairs and wheelchairs on platforms when waiting for your train

Using the escalators

  • Pushchairs should be folded and carried
  • Station lifts should be used to carry any heavy luggage ,prams, bikes, dogs etc
  • Never attempt to take luggage trolleys on the escalators

Stand on the right hand side and hold the handrail