Station enhancements

In response to customer surveys carried out at stations across the Southern network, we are rolling out a programme to improve facilities and journey quality for passengers. The results showed conclusively that customers want better toilets and waiting rooms at stations.

"This is about enhancing the environment at our stations,” says Service Quality Manager Tessa Holme. “We’ll be refurbishing waiting room and toilet facilities in stations over two phases, with the first one due to be completed by beginning of September this year, with the remaining stations finished by October next year.”

Included below are some artistic impressions of the proposed finished style at each station.  We will shortly be dispatching some ‘mood boards’ to each location which provides actual samples of the materials we will be using at these stations.

Waiting Room Enhancements

• Neutral timeless colour scheme that remains in keeping with, and complements, the various styles and ages of our stations.
• Touch screen information pods
• Customer Information System (CIS)
• CCTV
• New anti slip flooring
• A range of both soft sofas and padded bench style seating
• Heating which will automatically adjust when the room is entered

Toilets Enhancements

• Sensor control mixer taps, soap dispensers and hand dryers
• Baby changing facilities in every toilet where space allows
• New energy efficient hand dryers that only use 0.8kwh but remain effective
• Neutral timeless colour scheme that remains in keeping with, and complements, the various styles and ages of our stations
• Air freshener and deodorisers in every facility
• Anti-slip flooring
• Vending machines, mirrors and pictures

Works have started at Three Bridges, Haywards Heath, Redhill, Hove, Lewes & Worthing.  All of these stations will benefit from enhanced waiting rooms which will include CCTV, Customer Information System (CIS) heating which will automatically adjust when the room is entered, and sofas.  Following a successful trial of the touch-screen accessibility information pods, these will also be included in the majority of waiting rooms. 

The information pod provides customers with accessibility information, interconnecting transport options, local businesses and accessibility groups.  A wealth of travel information is also provided to passengers via access to Southern’s website where they can purchase tickets, look up information and travel times, develop timetables and have access to all the accessibility information, including the ‘Stations Made Easy’ facility on the National Rail website which provides information, maps and photos of each station on the Great Britain network.