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You are here: Home > Your journey > RMT and ASLEF industrial action > Compensation and refunds

Compensation and refunds

If you are travelling today, please visit nationalrail.co.uk and use the journey planner or live departure boards for the latest service information.

Options for compensation or a refund

Can I get a refund on a ticket I’ve already bought? 

  • If you decide not to travel on a strike day, please return your ticket to the original retailer for a full refund. No administration fee will be charged
  • If you purchased your ticket from a Southern station or from the Southern website then the station can arrange the refund for you
  • If you purchased your tickets from another train operator, sales office or website, you should return your refund application to them for processing

What happens with my advanced booking?
If you have an advance ticket to travel on a strike day, you can use the ticket the day before or day after the strike. This must be for the same journey and travelling with the same train company your ticket was originally booked for. If this is not a suitable option you can apply for a full refund from the original point of purchase.

Can I get a refund for the days I couldn’t travel on Southern services because of the strike?
If you hold a season ticket covering a route where no service will operate or the service is severely restricted and you cannot travel or choose not to, you can apply for strike compensation.

If you choose to travel and your journey is delayed by 15 minutes or more for journeys after 11 December 2016, or 30 minutes or more for journeys before 11 December 2016, you are also entitled to compensation from Southern. This includes those journeys, made on a strike day, where you have travelled with another operator using your Southern ticket.

Strike compensation for season ticket holders who have purchased the weekly £60 National Express ticket
We appreciate that season ticket holders may have purchased the weekly National Express ticket in advance of ASLEF amending the strike dates for the week commencing 9th January. Should this be the case, we have extended strike compensation to enable you to claim for those days where ASLEF are now no longer striking.

Simply submit a claim for ‘other’ compensation for the 9th and 12th, input ‘National Express’ in the free text box. Please make sure to include your rail season ticket details on the claim form and upload a copy of your National Express ticket.

How to claim compensation

Please note that you cannot claim for compensation in advance. To prevent your claim being rejected, please apply within 28 days from the date of travel.

For Season ticket holders (including weekly tickets):

  • If you chose not to or are unable to travel you can apply for strike compensation and we will provide you with the equivalent of a day’s travel
  • If you chose to travel and your journey is delayed by 15 minutes or more for journeys after 11 December 2016 or 30 minutes or more for journeys before 11 December 2016 we will provide you with compensation
  • The quickest way for you to receive any compensation you are due is to apply using the online claim form

For all other ticket holders (singles and returns):

  • If you chose not to or are unable to travel please apply for a refund
  • If you chose to travel and your journey is delayed by 15 minutes or more for journeys after 11 December 2016 or 30 minutes or more for journeys before 11 December 2016 we will provide you with compensation
  • The quickest way for you to receive any compensation you are due is to apply using the online claim form

Apply for compensation

Claiming compensation is a straightforward process and it only takes a few minutes to claim. If you are unable to travel simply select “Strike” from the drop down menu.

We will need some more information from you so please provide the time of the train you would have caught if the service was running. It is important to select '120+ minutes' as the length of delay to validate you claim. You only need to claim  once  per strike day.

If you chose to travel and your journey is delayed by 15 minutes or more for journeys after 11 December 2016 or 30 minutes or more for journeys before 11 December 2016 please follow the normal process for claiming delay repay

Apply for compensation here