Skip navigation

Hello screen reader user. To ensure our website is continually improved and meets the needs of its visitors, we would like to hear your views about our website whilst using your screen reader. Please email your feedback to access@southernrailway.com. For more information please read our Accessibility statement. Thank you. Skip navigation

 
Check times & buy tickets
Journey
Outward Journey
:
Return date and time
:
Ticket types

Improvement works

Live service info

Timetables

 

Station info

 
Important alert

This is an important announcement

Travel Update: a reduced train service is in operation today.

 
 

You are here: Home > Your journey > Transparency

Transparency

Govia Thameslink Railway (GTR) is committed to providing its passengers with easy access to useful information regarding our service performance. Follow the links below to find out more about travel costs, customer satisfaction results or planned improvements to the service.

Live departures / arrival information

Train performance

Delays explained

National Rail Passenger Survey

Station information

Season ticket calculator

Improvement plan

Planned improvement works

Passenger information during disruption (PIDD)

Gatwick Express, Great Northern, Southern, and Thameslink are focused on improving information for our passengers, particularly during disruption, and recognise this is a priority identified through the National Rail Passenger Survey.

The rail industry has produced an Approved Code of Practice which sets out high-level guidance and good practice in providing information to customers during disruption. Gatwick Express, Great Northern, Southern, and Thameslink use this Code of Practice as a framework for delivering timely, correct and consistent information to customers during major disruption/delays so that they can make well-informed travel decisions.

For more information, please download the Code of Practice from the Association of Train Operating Companies (ATOC) website.

You can read more about our approach in our PIDD Plan.

PDF Passenger Information During Disruption Plan