Govia Thameslink Railway (GTR) is committed to providing its passengers with easy access to useful information regarding our service performance. Follow the links below to find out more about travel costs, customer satisfaction results or planned improvements to the service.
Passenger information during disruption (PIDD)
Gatwick Express, Great Northern, Southern, and Thameslink are focused on improving information for our passengers, particularly during disruption, and recognise this is a priority identified through the National Rail Passenger Survey.
The rail industry has produced an Approved Code of Practice which sets out high-level guidance and good practice in providing information to customers during disruption. Gatwick Express, Great Northern, Southern, and Thameslink use this Code of Practice as a framework for delivering timely, correct and consistent information to customers during major disruption/delays so that they can make well-informed travel decisions.
For more information, please download the Code of Practice from the Association of Train Operating Companies (ATOC) website.
You can read more about our approach in our PIDD Plan.