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Last updated: 11:36

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Performance improvement plan

When it comes to offering you a reliable train service, we want – and we need – to do better. Our performance improvement plan outlines six areas where we’re making big changes…

Addressing performance issues on our network

Network Rail and Govia Thameslink Railway (GTR) are working together to improve performance on one of the most congested railways in the country.

Passengers have not been getting the service they expect from us and are understandably frustrated. We share this frustration.

We will continue to publish updates on our progress against the plan every four weeks. 

Update for Period 6

Update for Period 7

Update for Period 8

Update for Period 9

Update for Period 10