We understand that you may need to change your travel plans as a result of changing COVID restrictions.
Whether you are looking to change the date of your journey or get a refund, we have put the following information together to help you see what options are available.
The information is based on the different ticket types in place, if you hold a paper ticket and you’re not sure what type of ticket you have, please check the information printed on the orange stripe in the top left corner of the ticket for one of the following.
Student travel window
If you are a student and you booked an Advance ticket before 11th November 2020 for travel after 9th December 2020, you can change your date of travel at any National Rail Ticket Office without paying a £10 admin fee.
Flexible tickets such as Off-Peak and Anytime can already be rebooked to another date without an admin fee.
The government has set a window from 3rd to 9th December 2020 for students to travel home from university.