Why is coronavirus affecting train services?
Like many other industries, our staffing levels are being severely affected by the pandemic right now. This is especially true as we’ve seen the third wave across the UK this summer acutely affecting our people in July and August. This has affected our colleagues in line with the national trend seen right across the country.
The challenge remains a mix of coronavirus-related absence and the knock-on impact of disruption to our businesses and people over the past year where, for example, essential training has been delayed or there are some colleagues waiting for NHS operations before they can go back to their duties. This means many companies just don’t have all the staff available that they usually would. We're also seeing far less people travel overall - less than 50% of what we used to.
We are all living with the legacy of Covid and getting colleagues back on track in the short term is challenging. Changes to rules around Test and Trace will help but are not an overnight fix.
However, by introducing a new timetable, this does help us manage these issues better and has reduced the number of short notice cancellations, which we know are hugely frustrating for customers.
How far in advance can I plan my journey?
You will be able to plan journeys up to 12 weeks in advance. Please note that changes due to planned engineering work will be made closer to the date of operation. See below.
Our timetables (which are at the bottom of this page) have also been updated to show the changes listed above. Please note that changes due to engineering work, or on the day disruption are not shown in our timetables. Wherever you plan your journey, it's important that you check again before you travel for the latest information using the journey planner at nationalrail.co.uk.
How do I find out about engineering works?
Due to Coronavirus, planning engineering work is harder than usual. Always check your journey before you travel, as there may be changes to services due to engineering work and any local disruption on the day. Online journey planners may only be updated with works close to when they are due to happen.
In order to keep you informed we will continue to advise you when engineering work alterations have been updated. As soon as the information is available, details of work taking place will be advertised on our engineering work page here. Information on when online journey planners are currently correct up to is available here.
When will services change in the future?
We are keeping the current situation under weekly review and will update you if any further changes will be made.
For details of the availability of advance fares, please visit the advance ticket availability information here. If your pre-booked journey is changed, for example the time is amended, then you can either continue to travel on the revised timetable or apply for a refund.