We are very sorry that many customers travelling between Redhill and Gatwick stations will have had lengthy and difficult journeys on Sunday 25th February.
We want to make sure those affected receive the compensation they are due and we will also look at any reasonable additional costs that they incurred.
For further details and to claim delay repay compensation please visit our Delay Repay page.
For any enquiries about additional costs please contact us.
An investigation in to what happened this weekend has already begun and further information will be added to this FAQ as soon as it is available.