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Last updated: 13:13

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Customers travelling between Redhill and Gatwick station on Sunday 25th February

We are very sorry that many customers travelling between Redhill and Gatwick stations will have had lengthy and difficult journeys on Sunday 25th February.

We want to make sure those affected receive the compensation they are due and we will also look at any reasonable additional costs that they incurred.

For further details and to claim delay repay compensation please visit our Delay Repay page.

For any enquiries about additional costs please contact us.

An investigation in to what happened this weekend has already begun and further information will be added to this FAQ as soon as it is available.

My journey was delayed due to the rail replacement bus service, how do I claim compensation for the delay?

Please visit our Delay Repay page for information on how to make your delay repay claim.

How do I make a complaint about my experience on Sunday?

Please contact us and your feedback will be managed by our specialist team.

I want to claim compensation for costs I have incurred, what do I need to do?

We want to make sure you receive the compensation you are due and we will also look at any reasonable additional costs you have incurred.

Please contact us and your feedback will be managed by our specialist team.

Please be sure to include details of your experience, a copy (scan) of your ticket and evidence of your costs so we can appropriately assess your claim.

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