Thank you for your refund application.
You will receive an acknowledgement email to the email address you supplied in your refund application. Please follow the instructions in that email to send us your ticket attachments.
We are experiencing a very high number of requests at the moment, and there may be a significant delay to processing your request, please be reassured that you will receive the refund you are due. To find the most up to date information regarding our service or information about refunds, please visit: Coronavirus refunds