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Customer Cabinet

The Southern Customer Cabinet brings together staff and passengers to make recommendations on customer strategy and collaborate on practical improvements.

Working together

We put together the cabinet in 2003 to better understand our customers’ views and needs.

In addition to providing advice and recommendations from a customer perspective, cabinet members have the support and budget for a number of self-generated projects. They are also asked to provide journey feedback as regular users of our network.

This voluntary group is made up of passengers that are chosen to represent a broad cross-section of our users from across our network.

The cabinet is chaired by our Customer Service Director, Chris Fowler.