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Customer Cabinet

The Southern Customer Cabinet brings together staff and passengers to make recommendations on customer strategy and collaborate on practical improvements.

Working together

We put together the Cabinet in 2003 to promote a better understanding between the needs of customers and problems encountered by our employees.

In addition to providing advice and recommendations, cabinet members have the support and budget for a number of self-generated projects.

This voluntary group is made up of ten passengers, chosen to represent a broad cross-section of our users from across our network. One volunteer represents people with accessibility needs.

In addition, the Cabinet includes two key members of our staff, making a total of 12 Cabinet members.

The Cabinet is co-chaired by our Passenger Service Director Angie Doll. Head of Communications, Jane Lee, also sits on the Cabinet.

Meet our Cabinet members

Neil Bull – Brighton Mainline

I live in Brighton (Hove actually!) and use the trains for both work and fun. I work from home as an investment consultant but travel to London regularly and use the train to Gatwick Airport for travel overseas. I love to cycle and often take my bike on the train to get into the Sussex countryside.

I have always enjoyed travelling by train and have often found myself thinking about what I would change to make travel a little better. I look forward to putting some of these ideas into practice and working with the other Board members to enhance the passenger experience across the Southern network.

Antoneta Horbury - Croydon

I am a transport policy manager for a local authority in central London. I live in East Croydon and travel to Victoria every weekday and on some weekends. As with most commuters, I have seen the service operate at its best and at times of great disruption. I am a great believer in the benefits of public transport and hope that my membership of the Board will enable me to help improve the service for everybody.

David Wakefield - East Coastway

I live just outside Eastbourne with my wife and young family. I'm a director in a media production company which means regular trips to and from London and across the Southern network.

I hope to bring my practical knowledge of many years of commuting, both on Southern and through other rail operators, to help improve the passenger experience for us all. As a family we try and use the trains for day trips etc, and I hope to highlight the positive and negative experiences we have encountered along the way. I hope I can help represent the young families using the service and also try and encourage a closer bond between Southern Railways and our local communities.

Steven Dinnage - Brighton

I live near Falmer in Brighton, which for me is fantastic being a Brighton & Hove Albion supporter. I joined the SAB because I have used Southern regularly over the past six years since getting into regular work after studying at college. I currently use the train between Brighton and Goring-by-Sea with occasional trips from Brighton to Dudley, although I have previously commuted between Eastbourne and Goring-by-Sea, and Brighton and Sutton. Outside of work I use the trains just as much, in fact it’s a passion I have for planning days out and short breaks across the UK that are based around the train. I feel my experience, my interest and desire to see public transport become the standard can be of a great benefit to the Board, through which we can bring solutions to the current problems that stop people making the transition.

Fiona Bower - East Coastway

I have been a regular leisure traveller on Southern for a number of years and, having a disability which affects my mobility, the network has become more and more important to me. It allows me to travel independently to places I would never be able to access if the service didn’t exist. I have a real interest in trains and the way the network fits together and I feel that I can represent the views and experiences of other passengers with mobility difficulties.

Working with Southern Railway’s Board will give me the opportunity to understand the challenges the network faces as well as to put forward practical improvements to help all customers, with a particular focus on access to the service for everyone. As a non-commuter I feel I can offer a particular perspective on off-peak travel and regularly use the services to Eastbourne, Brighton and on occasion London.

Kevin Bayley - staff - West Coastway

Kevin is a Revenue Protection Officer based in Chichester.

Kevin has a keen interest in the environment. He is one of Southern’s environmental champions, encouraging his colleagues to minimise their impact on the environment. Kevin also supports Southern’s environmental management system by taking part in regular audits across the network.

Tim Leigh - staff - Sutton area

Tim has been with Southern since early 2009 and works in the ticket office at Ewell East station, one of Southern’s smaller stations.

Tim’s main priority is to provide good customer service, especially communicating well during times of disruption, and to advise customers on getting the best value fares available.