We put together the cabinet in 2003 to better understand our customers’ views and needs.
In addition to providing advice and recommendations from a customer perspective, cabinet members have the support and budget for a number of self-generated projects. They are also asked to provide journey feedback as regular users of our network.
This voluntary group is made up of passengers that are chosen to represent a broad cross-section of our users from across our network.
The cabinet is chaired by our passenger services director, Angie Doll.
What we’ve been talking about
At our last Southern cabinet meeting in August, we started with a discussion with Stuart Cheshire, Passenger Service Director for Great Northern and Thameslink trains. Stuart gave a summary of how GTR found itself in the position we did on May 20th and the steps taken to address these industry failings, through to the plan for December ‘18 when we will have the May 20th timetable fully operational. Stuart had been invited to the meeting by panel members given Thameslink services on traditional southern routes had been particularly affected by the disruption.
We then had our second visit from Robert Cogger, communications manager for the Brighton Main Line project, Robert updated the panel on changes to the blockade dates and current operational plans, including continued discussions and advice from members with local knowledge of the stations affected.
The cabinet then discussed the budget they are given to spend every year and specifically their thoughts on funding a customer etiquette campaign. This project is in the early stages and cabinet members were asked to provide the meeting chair with their top five, along with their reasons and any suggestions as to how we focus on that topic.
Our final discussion was about major event management, particularly in light of customer feedback and press interest about rail provision and crowd management at Brighton station for Brighton Pride. Major event management will likely be a core project and focus for the cabinet in the coming year and this served as a great case study with the Gold operations manager answering member questions.