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Last updated: 10:08

Customer Cabinet

The Southern Customer Cabinet brings together staff and passengers to make recommendations on customer strategy and collaborate on practical improvements.

Working together

We put together the cabinet in 2003 to better understand our customers’ views and needs.

In addition to providing advice and recommendations from a customer perspective, cabinet members have the support and budget for a number of self-generated projects. They are also asked to provide journey feedback as regular users of our network.

This voluntary group is made up of passengers that are chosen to represent a broad cross-section of our users from across our network.

The cabinet is chaired by our Customer Service Director, Chris Fowler.

A platform for your views

We need your knowledge and views to help improve the customer experience for passengers travelling on our Southern and Gatwick Express services.

We are recruiting volunteer members for our South Customer Cabinet. As a passenger travelling on our services, this is your chance to review, feedback and help drive improvements with senior members of our organisation.

This important voluntary panel offers a unique forum where views can be shared and practical ideas for improvement can be put before senior managers. You will also have the opportunity to give advice and recommendations on customer strategy and business planning.

Ideally, we are looking for a group of people who do not already have a channel of communication with us to ensure that we engage with the ‘everyday customer’.

If you have constructive opinions and a desire to support and improve customer experience, please get in touch.

As mentioned above, this is a voluntary position and you will be required to attend an evening meeting once every two months and to participate in activities and correspondence in between panel meetings.

Please note the closing date for applications is 24 December 2020.

How to apply:

If you would like to be considered for this role, please complete an application form.

If you would like any further information on the customer cabinets, please email