We put together the cabinet in 2003 to better understand our customers’ views and needs.
In addition to providing advice and recommendations from a customer perspective, cabinet members have the support and budget for a number of self-generated projects. They are also asked to provide journey feedback as regular users of our network.
This voluntary group is made up of passengers that are chosen to represent a broad cross-section of our users from across our network.
The cabinet is chaired by our Customer Service Director, Chris Fowler.