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Meet the manager

Questions, concerns or some positive feedback to share about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Southern network.

Please note: All Meet the Manager events at our stations are currently cancelled until further notice, following the most recent government advice on the Coronavirus.

Recent feedback

Thank you to all of our passengers who took the time to speak with members of our senior management team.

Senior managers from all areas of the business were in attendance to meet our customers and answer their questions.

Feedback themes from this session are detailed below.

Our Retail team were in attendance to introduce our new look Key Smartcard and answer any customer questions on the product.

Further information on the Key Smartcard can be found here.

Major improvement works are taking place in the West Coastway and Lewes areas in October and November.

The Barnham to Havant improvement work (West Coastway) is an initial nine day closure, Saturday 26 October to Sunday 3 November, plus several weekends. Further information is available at southernrailway.com/westcoastway.

The Lewes area improvement works will take place from Thursday 28 November to Sunday 1 December. Further information is available at southernrailway.com/lewes.

One Team Victoria representatives were on hand to talk about how staff at the station from Network Rail, Southern, SouthEastern and Gatwick Express are working together the provide a seamless customer experience at the station. Look out for the purple uniforms being worn by everyone at the station.

New ticket machines are due on the Kent side concourse soon, as well as 2 new Info Pods which we hope will be in situ by the end of the year. This will enable Team Victoria to provide better information to our customers by having improved technology in the pods.