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Last updated: 08:03

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Meet the manager

Questions, concerns or some positive feedback to share about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Southern network.

Your chance to speak to our senior management team

Our Meet the Manager sessions take place at London Bridge and Victoria stations during the morning peak from 07:30 to 09:30. We’ve found this is the time when passengers are most likely to be able to stop and talk.

We also sometimes host Meet the Manager sessions at other stations on the Southern network, giving you a chance to have your say about issues affecting your local area.

Upcoming sessions

Our next Meet the Manager sessions will be at:

  • London Victoria station on 1 March 2018 from 07:30 - 09:30am
  • London Bridge station (Upper concourse) on 29 March 2018 from 07:30 - 09:30am
  • London Bridge station (Upper concourse) on 21 June 2018 from 07:30 - 09:30am
  • London Victoria station on 16 August 2018 from 07:30 - 09:30am
  • London Bridge station (Upper concourse) on 8 November 2018 from 07:30 - 09:30am
  • London Victoria station on 6 December 2018 from 07:30 - 09:30am

Can’t make the next session? We’ll be hosting online passenger panel sessions, find our more.

Recent feedback

 Thank you to all of our passengers who took the time to speak with the senior team at London Victoria on 7 December 2017. Your feedback is detailed below.

Timetable enquiries

Our strategic planning team were in high demand with customers enquiring about the changes to their service from May 2018 onwards. We are now in the third consultation period, which concerns evening and weekend travel and further information can be found at transformingrail.com (the timetable consultation closes 20 Dec).

Delay Repay

Passengers enquired how they make a claim for a delay on our services if they only use an Oyster Card. In these circumstances, please follow the guidance on delay repay compensation, which details the evidence you need to complete your claim.

Praise for our staff

Customers took the time to thank South Croydon station staff for their outstanding customer service and also Gatwick Express’ service, which was said to be excellent, both at our stations and on board the trains.