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Meet the manager

Questions, concerns or some positive feedback to share about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Southern network.

Your chance to speak to our senior management team

Our Meet the Manager sessions take place at London Bridge and Victoria stations during the morning peak from 07:30 to 09:30. We’ve found this is the time when passengers are most likely to be able to stop and talk.

We also sometimes host Meet the Manager sessions at other stations on the Southern network, giving you a chance to have your say about issues affecting your local area.

Upcoming sessions

Our next Meet the Manager sessions will be at:

London Bridge on 9 November from 07:30-09:30

London Victoria on 7 December from 07:30-09:30

Can’t make the next session? We’ll be hosting online passenger panel sessions, find our more.

Recent feedback

 Thank you to all of our passengers who took the time to speak with the senior team. Your feedback is detailed below.

Reintroducing services to the timetable

We are continuing to do everything possible to restore a full service as soon as we are able.

Improving our onboard service

Our on-board staff are here to stay, and we also want to improve the on-train customer experience and our service reliability. We're consulting with the Union on our plans to change the way we operate trains so we can provide our customers with improved on-board service.


Our proposal is that many conductor roles and all revenue protection roles would evolve to the On-Board Supervisor role. These On-Board Supervisors would focus on helping passengers with service information, checking tickets and offering assistance. Find out more about our proposals.

On-time performance

We understand that our passengers are increasingly frustrated with our performance. More than 3,000 trains a day run on the railway linking London and the Sussex Coast and as demand has grown in recent years, performance has declined. This also affects Thameslink services north of London.


Together with Network Rail and Thameslink we published a performance improvement plan which is frequently updated. You can read this plan for more information.