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Last updated: 21:52

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Meet the manager

Questions, concerns or some positive feedback to share about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Southern network.

Your chance to speak to our senior management team

Our Meet the Manager sessions take place at London Bridge and Victoria stations during the morning peak from 07:30 to 09:30. We’ve found this is the time when passengers are most likely to be able to stop and talk.

We also sometimes host Meet the Manager sessions at other stations on the Southern network, giving you a chance to have your say about issues affecting your local area.

Upcoming sessions

Our next Meet the Manager sessions will be at:

  • London Victoria station on 16 August 2018 from 07:30 - 09:30am
  • London Bridge station (Upper concourse) on 8 November 2018 from 07:30 - 09:30am
  • London Victoria station on 6 December 2018 from 07:30 - 09:30am

Can’t make the next session? We’ll be hosting online passenger panel sessions, find out more.

Recent feedback

 Thank you to all of our passengers who took the time to speak with the senior team. Your feedback is detailed below.


Many customers took the opportunity to discuss their experience of the new timetable with our management team and this theme dominated the London Bridge event on 21st June. Several local rail user groups, commuters and leisure travellers all kindly took the time to feed back their comments, all of which are being fed in to our control team with a view to doing everything we can to improve service levels.

Our latest position and statement on the service is available on the Railplan 20/20 website here.

It was very nice to hear many positive comments about our staff managing what is a very difficult situation and those comments were forwarded on to their line managers.

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