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Meet the manager

Questions, concerns or some positive feedback to share about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Southern network.

Your chance to speak to our senior management team

Our core Meet the Manager sessions take place at London stations during the morning peak from 07:30 to 09:30 unless stated otherwise. In response to customer requests, we have also added some evening peak sessions which will take place from 16:30 to 18:30.

In 2019 we will also host Meet the Manager sessions at some of our outer stations, giving you a chance to have your say about issues affecting your local area. Dates will be published here when confirmed.

Upcoming sessions

Our next Meet the Manager sessions will be at:

  • London Victoria station on 6 December 2018 from 07:30 - 09:30am

2019

  • London Victoria station on 31 January from 16:30 - 18:30am
  • London Bridge station on 28 March from 07:30 - 09:30am
  • London Victoria station on 20 June from 07:30 - 09:30am
  • London Bridge station on 15 August from 16:30 - 18:30am
  • London Victoria station on 10 October from 07:30 - 09:30am
  • London Bridge station on 5 December from 07:30 - 09:30am

Recent feedback

Thank you to all of our passengers who took the time to speak with the senior team at London Bridge Station on 11th October 2018.

Our new CEO was present alongside directors and managers from all areas of the business to meet our customers and answer their questions.

Feedback themes from the latest session are detailed below.

Operational performance

Many customers were kind enough to acknowledge the improved performance on our services.

Overall Govia Thameslink Railway Period 6 PPM (Passenger Performance Measure) was 87.2%. This is a year on year improvement of 5.3% and the highest since Sept ‘15.

Right Time Starts were 80.7% - The highest on record since Aug ‘16.

Right Time Arrivals were 63.4% - The highest on record since Oct '15.

Southern performance warrants highlighting:

PPM – 89.9%, the highest since period Oct ‘14, very nearly 5 years.

Right Time Arrivals were 65%, the highest on record since Aug ‘16 and was only the third time that this has ever exceeded 60%.

Peak PPM – 85.9%. This was the highest on record since Oct ‘14 and the second time this year we have achieved over 80%.

Leaf fall season

Network Rail are running a campaign with in association with Southeastern and GTR to reassure passengers that we’re on the case with preparations for autumn weather. Southern passengers will see alterations to off peak services on the Sutton and Epsom Downs routes. Please see our Leaf Fall information for further details.

Brighton Main Line Blockade

From Saturday 16 to Sunday 24 February 2019, and over several weekends from September 2018 to May 2019, Network Rail will be carrying out a major project to improve reliability and punctuality on the Brighton Main Line.

The team were on hand to answer customer questions on this, with the key message being to allow considerably more time for your journey, plan ahead and consider alternative routes, working from home (if possible) or travelling outside of peak times.

Customers can sign up for free alerts at www.brightonmainline.co.uk.