Ticket buying & collection
3 Card only Ticket Vending Machines available at the station entrance.
Please contact our Contact Centre team on: . Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Berkhamsted is accredited by the Secure Station Scheme**
Rail replacement buses will use the public bus stops on either side of High Street, near the front of the station
Taxi free phone on forecourt
Information to plan your onward journey is available in a printable format here
Booking clerk would go out side and serve the customer
Public telephones are not accessible
Level access to booking hall and subway and to platforms via the lifts. This station is a category B station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Alternatively, 22 steps to Platform 1. Ramp then 22 steps or stair lift to Platform 3 (staff assistance only) and 2 steps or ramp to Platform 2. 24 steps to Platform 4, or step free via street and car park, and then via ramp. Step free route between Platforms 2 and 3 and Platform 4 is 150m. 16 steps down from car park to subway entrance via direct route.
There is a Ticket Vending Machine at each station entrance.
Level access to Booking Hall and Subway
Saturday 7:00 AM to 7:00 PM
Sunday 8:00 AM to 5:00 PM
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 22/10/2021 20:03:45