Monday to Friday:
6:15 AM to 8:15 PM
7:15 AM to 6:45 PM
8:15 AM to 5:45 PM
Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Passenger Information Systems:
Passport Photo Booth
Station Buffet Note:
Cold drinks vending machine Food vending machine
Telephones (Cards & Coins):
Toilets including accessible (radar key) toilets are located on the over bridge and open during staffing hours.
Waiting Room Note:
On the over bridge
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Station forecourt and behind the station building
Cycle Storage CCTV:
Location for rail replacement services:
Substitute bus services stop on the station forecourt
Taxi Rank Note:
Taxi rank at station front
Bus Service Note:
Hertfordshire buses operate from outside the station. Broxbourne is a PlusBus location click here to see the PlusBus map
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Note:
Station staff can provide help and advice on ticket purchase, assistance to and from the platforms and boarding / alighting and with a ramp. Booking is recommended but turn up and go available.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 29/06/2022 14:04:30